Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $124,000.00 - $160,380.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement plan options
Professional development opportunities
Employee wellness programs
Flexible work schedules
Job Description
Kaiser Permanente is a renowned integrated managed care consortium, famous for delivering high-quality healthcare services and pioneering innovations in patient care. With a commitment to comprehensive care, this organization operates numerous hospitals and medical offices across the United States, particularly focused on fostering a healthy community through its exceptional healthcare delivery system. Their Oakland Broadway Medical Offices in California is a vital part of the organization, reflecting an ongoing mission to provide accessible, patient-centered healthcare. Known for embracing cutting-edge technology and maintaining compliance with rigorous healthcare standards, Kaiser Permanente exemplifies leadership in clinical excellence and healthcare management. They emphasize creating... Show More
Job Requirements
- Minimum two (2) years of experience in a leadership role with or without direct reports
- minimum two (2) years of customer or member/patient service experience
- bachelors degree in a business, nursing, health care, or directly related field and minimum three (3) years of experience in business operations, clinical health care, or a directly related field or minimum six (6) years of experience in business operations, clinical health care, or a directly related field
- knowledge of change management
- confidentiality
- human resources systems
- conflict resolution
- stakeholder management
- microsoft office
- training
- legal and regulatory requirements
Job Qualifications
- Minimum two (2) years of experience in a leadership role with or without direct reports
- minimum two (2) years of customer or member/patient service experience
- bachelors degree in a business, nursing, health care, or directly related field and minimum three (3) years of experience in business operations, clinical health care, or a directly related field or minimum six (6) years of experience in business operations, clinical health care, or a directly related field
- knowledge of change management
- confidentiality
- human resources systems
- conflict resolution
- stakeholder management
- microsoft office
- training
- legal and regulatory requirements
Job Duties
- Provides developmental opportunities for others
- builds collaborative, cross-functional relationships
- solicits and acts on performance feedback
- works closely with employees to set goals and provide open feedback and coaching to drive performance improvement
- pursues professional growth
- develops and provides training and development to talent for growth opportunities
- supports execution of performance management guidelines and expectations
- leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends
- fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams
- delegates tasks and decisions as appropriate
- provides appropriate support, guidance, and scope
- encourages development and consideration of options in decision making
- manages designated work unit or team by translating business plans into tactical action items
- oversees the completion of work assignments and identifies opportunities for improvement
- ensures all policies and procedures are followed
- aligns team efforts
- builds accountability for and measuring progress in achieving results
- determines and ensures processes and methodologies are implemented
- resolves escalated issues as appropriate
- sets standards and measures progress
- fosters the development of work plans to meet business priorities and deadlines
- obtains and distributes resources
- removes obstacles that impact performance
- identifies and addresses improvement opportunities
- guides performance and develops contingency plans accordingly
- influences teams to execute in alignment with operational objectives
- manages ambulatory operations to support patient care by driving implementation of action items and supporting compliance with timelines and financial commitments
- using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets
- providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives
- managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management
- designing survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports
- assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader
- ensures standardized care delivery by developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact
- using data and analysis to ensure strategic alignment while developing and implementing plans
- proactively monitoring and managing daily operational activities involving patient care management
- managing resources in clinical areas to ensure appropriate assignment and utilization
- managing multidisciplinary ambulatory team(s)
- implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency
- leading project teams, initiatives and monitoring implementation and delivery on objectives
- manages improvements to patient-centered operations and technology processes by defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency
- applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes
- and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives.
Job Location
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