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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $90,000.00
Work Schedule
Standard Hours
Benefits
Health
Dental
Vision
401(k)
Paid Time Off
Paid holidays
Advancement opportunities
Job Description
Serenity is a dynamic company operating within the hospitality sector, headquartered in Fort Worth, TX. As a reputable and growth-oriented organization, Serenity focuses on delivering exceptional customer service through efficient and well-managed operations. The company values leadership that is hands-on, metrics-driven, and committed to building strong teams which consistently produce high-quality results. Serenity is known for fostering a structured and professional work environment where operational excellence and customer satisfaction are prioritized. This employer is dedicated to nurturing talent and providing full training to new hires, making it an excellent opportunity for individuals seeking to advance their careers in hospitality management... Show More
Job Requirements
- 10+ years of experience in operations, management, or team leadership
- experience leading 30+ employees
- ability to manage performance and track KPIs
- strong leadership and team development skills
- ability to work in structured, process-driven environments
- highly organized and capable of managing multiple priorities
- ability to thrive in fast-paced, high-volume service settings
- effective communication and interpersonal skills
Job Qualifications
- 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
- proven ability to manage performance, track KPIs, and improve processes
- strong leadership skills with the ability to coach, motivate, and develop teams
- comfortable working in a structured, process-driven environment
- highly organized with the ability to manage multiple priorities in a high-volume setting
- hospitality, restaurant, hotel, or guest services leadership preferred
- retail or service environments with high standards and performance expectations preferred
- experience in high-growth or rapidly scaling environments preferred
- experience leading teams through change, growth, or operational improvements preferred
Job Duties
- Oversee daily operations in a customer-facing, high-volume environment
- manage staffing, scheduling, and workflow execution to ensure efficiency
- lead, coach, and develop team members while driving accountability to performance standards and KPIs
- monitor and improve key metrics related to service quality, productivity, and overall experience
- ensure every interaction is professional, efficient, and consistent
- identify operational gaps and implement process improvements
- maintain a structured, organized, and results-driven environment
- step in as needed to support the team and maintain service levels
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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