Operations Manager @ Hilton Garden Inn Durham Southpoint

Summit Hospitality Group is a renowned leader in the hospitality industry, specializing in hotel management and operations. With a commitment to delivering exceptional guest experiences, Summit Hospitality Group manages a diverse portfolio of properties that emphasize quality and service excellence. The company is dedicated to fostering a positive work environment, promoting career growth, and adhering strictly to corporate policies and franchise brand standards. They are recognized for their professional approach, dedication to training, and operational efficiency, positioning themselves as a premier employer within the hotel sector. Summit Hospitality Group values diversity and inclusion, ensuring equal opportunity employment to all applicants regardless of race, gender, religion, or other protected characteristics.

The role of Operations Manager at Summit Hospitality Group's Hotel Division is both a challenging and rewarding leadership position, focused on overseeing all front desk operations. This role requires a dynamic, motivated individual with excellent communication and interpersonal skills who can lead teams to provide outstanding guest services. The Operations Manager is responsible for staff training, scheduling, inter-department communications, and ensuring that all operations align with corporate and franchise brand service standards. The position involves a visible presence ensuring guests receive a friendly, efficient, and timely resolution of any issues, contributing to overall guest satisfaction. The Operations Manager is also tasked with supporting management in budgeting, labor cost planning, and operational compliance.

This full-time role demands a strong sense of urgency, an entrepreneurial spirit, and a leadership style that inspires and motivates employees. The candidate must be comfortable with a flexible work schedule that includes evenings, weekends, and the ability to work extended hours as necessary. The position entails direct involvement with daily front office tasks, guest complaint resolution, employee coaching, and maintaining communication with the housekeeping department. This managerial role not only ensures smooth daily operations but also embraces a proactive approach to problem-solving and maintaining service excellence. Summit Hospitality Group offers a competitive compensation package along with benefits such as personal and vacation time, insurance options, quarterly bonuses, and hotel discounts, making it an attractive opportunity for professionals seeking career progression in hotel and hospitality management.