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Operations Manager @ Hilton Garden Inn Durham Southpoint
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Personal time
Vacation Time
insurance benefits
quarterly bonuses
hotel discounts
Job Description
Summit Hospitality Group is a renowned leader in the hospitality industry, specializing in hotel management and operations. With a commitment to delivering exceptional guest experiences, Summit Hospitality Group manages a diverse portfolio of properties that emphasize quality and service excellence. The company is dedicated to fostering a positive work environment, promoting career growth, and adhering strictly to corporate policies and franchise brand standards. They are recognized for their professional approach, dedication to training, and operational efficiency, positioning themselves as a premier employer within the hotel sector. Summit Hospitality Group values diversity and inclusion, ensuring equal opportunity employment to all applicants... Show More
Job Requirements
- minimum 2-5 years experience in hotel or restaurant management
- ability to work flexible schedules including weekends and evenings
- capability to lift 25 lbs
- valid driver’s license
- ability to sit, stand, and move for extended periods
- excellent communication skills
- proficiency in Microsoft Office and Excel
- willingness to lead and motivate a team
- commitment to customer service excellence
Job Qualifications
- minimum of 2-5 years experience with name-brand hotel or restaurant companies
- 2-5 years of progressive management experience preferred
- service-oriented style
- professional presentation and interpersonal skills
- hotel or hospitality degree is an asset
- clear and concise written and verbal communication skills in English
- proficiency in Microsoft and Excel
- high energy and entrepreneurial spirit
- motivational leadership skills
- interest in career progression in hospitality management
Job Duties
- work a 50 hour work week including weekends and evenings
- plan and manage the hotel front office operations
- develop and recommend budgets and labor cost plans
- strictly adhere to approved operational budgets
- ensure proper staffing levels
- maintain guest room inventory
- coach and counsel employees according to service standards
- perform front office staff tasks as needed
- code invoices and manage daily deposits
- protect petty cash and conduct room inspections
- maintain communications with housekeeping
- update information on prices, rates, and packages
- investigate and resolve guest complaints in a timely manner
- lead, create expectations, and hold people accountable
- cover open shifts when needed
- develop and train subordinates
- inspect public areas for cleanliness
- adapt to changing duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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