Operations Manager - Grant Street Inn & The J Hotel

Grant Street Inn and The J Hotel are premier hospitality destinations managed by Strand Hospitality, a renowned hotel management company specializing in delivering exceptional guest experiences across their diverse portfolio of hotels. Both establishments are committed to upholding high standards of comfort, service, and customer satisfaction, attracting travelers seeking quality accommodations with unparalleled hospitality. Strand Hospitality is known for fostering a collaborative work environment where employee growth and guest satisfaction are prioritized alongside operational excellence.

The Operations Manager position at Grant Street Inn and The J Hotel plays a critical role in supporting overall hotel leadership efforts. This is a salaried, full-time position that offers competitive compensation along with a comprehensive benefits package, making it an attractive opportunity for hospitality professionals seeking career advancement in a dynamic hotel setting. The Operations Manager will oversee up to two departments directly, providing hands-on leadership and operational support while being ready to assist additional departments as needed. This role involves motivating and developing employees through training, coaching, and counseling, ensuring that both staff and guest experiences consistently meet or exceed brand standards.

This leadership role demands strong guest relations skills, exceptional management capabilities, and a commitment to high-quality service delivery. The ideal candidate will act as a role model by exemplifying stellar performance in daily operations and fostering a positive work culture. Administrative responsibilities such as invoice processing, auditing, and other management duties are integral to this position. Furthermore, the Operations Manager must demonstrate full schedule flexibility, including the ability to work various shifts and respond to changing business needs without prior notice. This flexibility contributes to maintaining smooth hotel operations and ensures prompt attention to emerging issues within the hotel environment.

By joining the team, the Operations Manager benefits from Strand Hospitality's robust support and employee advantages such as competitive medical, dental, and vision insurance plans, paid time off, and company-paid life and disability insurance. Employees also have access to a 401(k) retirement plan with company match and exclusive discounts on hotel stays worldwide along with entertainment options including theme parks and Broadway shows. These offerings underscore Strand Hospitality's investment in employee well-being and professional development, complementing the rewarding nature of the position.