Operations Manager ("Gerente de Operaciones")

West Covina, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,000.00 - $81,200.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

Paid holidays

Job Description

Azul Hospitality is a reputable and dynamic hotel management company recognized for its commitment to delivering exceptional guest experiences and operational excellence. Known for managing a diverse portfolio of properties, Azul Hospitality emphasizes innovation, quality service, and fostering a supportive work environment for its employees. The company strives to set industry standards in hospitality through its dedication to exceeding guest expectations and optimizing operational performance. Azul Hospitality's dedication to quality and consistency makes it a respected leader in the hospitality sector, often investing in staff development and cutting-edge service strategies to maintain its competitive edge.

The position of Director of Operations at Azul Hospitality plays a critical role in overseeing the comprehensive management and strategic operation of a hotel property. This leadership role involves coordinating various departments including maintenance, sales, human resources, and guest services to ensure the hotel achieves maximum profitability while maintaining high service standards. The Director of Operations is responsible for developing and executing strategies that enhance guest satisfaction, optimize financial performance, and uphold the integrity and appearance of the hotel facilities.

This managerial position requires a strong leader who can motivate staff, manage budgets, and implement operational systems effectively. Key responsibilities include maximizing revenue through innovative marketing and sales techniques, monitoring department goals, and ensuring compliance with company policies and regulatory standards such as OSHA. The Director of Operations also addresses guest feedback directly, aiming to resolve issues with professionalism and improve the guest experience. The role demands excellent communication skills, organizational abilities, and a deep understanding of hospitality industry standards and practices.

With a focus on fostering a positive work culture, the Director of Operations supports human resource functions such as hiring, training, and performance management. This ensures that the team remains skilled, motivated, and aligned with the company’s goals. The position requires occasional travel, a readiness to engage in both administrative and hands-on tasks, and the ability to adapt to the varying demands of hotel operations. Azul Hospitality provides this leadership role as an exempt, salaried position, emphasizing commitment to the company’s high standards for grooming, attendance, and professional conduct.

In summary, the Director of Operations position at Azul Hospitality is an exciting opportunity for an experienced manager to lead a hotel property to operational excellence through strategic oversight, team leadership, and a relentless focus on guest satisfaction and profitability. Ideal candidates will bring a blend of operational expertise, financial acumen, and superior interpersonal skills to drive the success of the hotel within the competitive hospitality market.

Job Requirements

High school diploma or equivalent
Three to five years of management experience in hotel operations
Valid driver's license
Ability to travel occasionally
Knowledge of employment laws and labor regulations
Proficiency in computer software relevant to hotel operations
Ability to communicate effectively both verbally and in writing
Strong leadership and organizational skills
Ability to handle multiple tasks and operate under pressure
Commitment to maintaining grooming and attendance standards
Ability to lift up to 75 lbs occasionally
Ability to push and pull carts and equipment up to 250 lbs
Capacity to stand, walk, and sit for extended periods
Willingness to comply with safety and security policies

Job Qualifications

High school diploma or equivalent required
Bachelor’s degree or equivalent preferred
Three to five years of management experience in hotel operations
Knowledge of loyalty programs, brand standards, and hospitality systems preferred
Excellent leadership and customer relations skills
Strong communication skills including verbal, written, and electronic
Intermediate computer skills including MS Office and property management systems
Knowledge of employment laws, safety regulations, and labor relations
Ability to work independently and self-driven
Experience with budgeting and financial analysis
Ability to travel occasionally
Familiarity with operational software such as PMS, PBX, Key system, and POS

Job Duties

Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect financial assets, maintain the building
Work with management team to manage property activities including employees, maintenance, sales, profit and loss controls
Maximize hotel revenues through up-sell programs, occupancy strategies, and outlet revenues
Set quarterly department goals and monitor progress
Maintain standards of guest services and consistent positive guest experiences
Oversee guest service programs and handle guest needs and complaints professionally
Assist with HR functions including interviewing, hiring, training, coaching, and performance management
Control payroll costs and expenses per budgets and forecasts
Manage property level systems and control procedures for compliance
Encourage open communication and cooperation among departments
Monitor supplies inventory and ensure service tools availability
Ensure facility compliance with regulatory laws such as OSHA
Attend operational and departmental meetings
Recommend improvements in operations and procedures
Practice safe work habits and ensure safety among staff
Resolve difficult guest problems
Monitor and provide staff feedback and performance evaluations
Support sales and operations areas to meet cleanliness and appearance standards