Operations Manager-Front Desk, Housekeeping & Food & Beverage

Courtyard by Marriott New York Manhattan/Chelsea is part of Marriott International, a globally recognized leader in the hospitality industry renowned for its commitment to quality, innovation, and exceptional guest experiences. The Courtyard brand has been specially designed to cater to the needs of business travelers, providing them with comfort, convenience, and excellent service in a warm and welcoming environment. Situated in the vibrant heart of New York City, this hotel offers guests proximity to iconic landmarks, cultural attractions, and a thriving business district. As a full-service hotel within the Marriott portfolio, Courtyard by Marriott New York Manhattan/Chelsea is dedicated to delivering superior guest satisfaction while fostering a supportive work culture where employees feel valued and empowered.

This full-time Management position at Courtyard by Marriott New York Manhattan/Chelsea offers an annual salary range of $73,000 to $94,000 and comes with eligibility for bonuses, reflecting the hotel's commitment to recognizing and rewarding outstanding performance. The role focuses on assisting in the successful execution of operations across several hotel departments including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The incumbent will manage staff and lead a specific team to meet and exceed the hotel’s operational goals, striving to enhance both guest and employee satisfaction.

The Operations Manager plays a pivotal role in ensuring that hotel standards and procedures are rigorously followed, and that every aspect of the guest experience is exceptional. Duties include fostering a positive work environment that encourages motivation, teamwork, empowerment, and continuous improvement. The manager is expected to lead by example with energy and enthusiasm, driving their team to understand and anticipate guests’ evolving needs and to deliver service that exceeds expectations.

This position involves critical operational management responsibilities such as adhering to property-specific plans for second efforts and recovery, timely publication of guest satisfaction results, proactive handling of employee and guest concerns, and consistent communication of goals and results to staff. It requires managing scheduling against guest needs and occupied room goals, performing hands-on job functions when necessary, and ensuring all team members comply with high hospitality standards.

Financial acumen is an essential part of the role, with tasks including assisting in annual quality audits, ensuring a secure key control program, and analyzing financial and performance data to identify areas for cost reduction and operational enhancement. Additionally, the manager will participate actively in human resources activities such as interviewing candidates, making hiring decisions in collaboration with supervisors, and ensuring thorough orientation and timely training of new team members.

At Marriott International, diversity and inclusion are cornerstones of the corporate culture. The company is an equal opportunity employer that values the unique talents and backgrounds of its associates, fostering a culture where everyone belongs. Joining the Courtyard team means becoming part of a respected global brand with a rich heritage and a forward-looking commitment to nurturing talent, innovation, and exceptional customer service. This role is suited for achievers who are passionate about hospitality, enjoy collaborative team environments, and seek continuous professional growth while contributing meaningfully to the guest experience and the hotel’s success.