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Operations Manager – Front Desk, Housekeeping & Food & Beverage (NE)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $35.58
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Residence Inn by Marriott Bethesda Downtown is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is committed to delivering exceptional guest experiences and fostering a diverse and inclusive workplace. The Residence Inn brand specializes in providing comfortable long-stay accommodations, featuring spacious suites with full kitchens to offer guests the convenience and warmth of home during extended visits. The Bethesda Downtown location embodies this commitment by blending modern amenities with personalized service, catering to both business and leisure travelers. Located at 7335 Wisconsin Ave in Bethesda, Maryland, this Residence Inn offers a dynamic work environment... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead and manage a team
- Excellent communication skills
- Strong organizational skills
- Ability to perform hourly job functions as needed
- Commitment to professional conduct and customer service
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and communication skills
- Ability to manage multiple operational functions
- Proactive problem-solving and conflict resolution skills
- Basic financial literacy to understand reports and audit results
- Customer service orientation
- Experience with staff scheduling and team development
Job Duties
- Support operations team in translating goals to team related to guest tracking and productivity
- Understand and communicate employee and guest satisfaction results and develop game plans
- Assist in ensuring team capability to meet expectations
- Lead by example demonstrating confidence, energy, and enthusiasm
- Assist employees in understanding and exceeding guest needs and expectations
- Follow property specific second effort and recovery plan
- Publish guest satisfaction results including forms, comment cards, and letters
- Take proactive approaches when dealing with employee concerns
- Extend professionalism and courtesy to employees and guests at all times
- Communicate and update all goals and results with employees
- Meet semiannually with staff on a one-to-one basis
- Assist and teach scheduling against guest and room occupancy goals
- Perform hourly job functions as needed
- Provide excellent customer service by being readily available and approachable
- Take proactive approaches addressing guest concerns
- Respond timely to customer service department requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in performing annual quality audit with general manager and regional director
- Ensure key control program is in place
- Understand financial statements, sales, and activity reports
- Interview and assist in making hiring decisions
- Receive hiring recommendations from team supervisors
- Ensure thorough and timely orientations for new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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