Operations Manager – Front Desk, Housekeeping & Food & Beverage (NE)

Residence Inn by Marriott Bethesda Downtown is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is committed to delivering exceptional guest experiences and fostering a diverse and inclusive workplace. The Residence Inn brand specializes in providing comfortable long-stay accommodations, featuring spacious suites with full kitchens to offer guests the convenience and warmth of home during extended visits. The Bethesda Downtown location embodies this commitment by blending modern amenities with personalized service, catering to both business and leisure travelers. Located at 7335 Wisconsin Ave in Bethesda, Maryland, this Residence Inn offers a dynamic work environment where teamwork, guest satisfaction, and professional growth are prioritized. This particular position is a full-time management role within the Rooms and Guest Services Operations department, with a focus on Housekeeping.

The role entails supporting the successful execution of all hotel operations including front office, business center, recreation/health club, housekeeping, food and beverage, culinary, and engineering/maintenance departments. A key responsibility includes managing staff and ensuring that hotel standards and procedures are consistently met. The individual in this role strives to continually enhance guest satisfaction and employee engagement while maximizing financial performance within their department. This means translating property goals into actionable plans for their team, addressing both guest and employee needs, and maintaining high productivity standards. The position requires a hands-on leader who leads by example, demonstrates enthusiasm and energy, and is proactive in communicating with team members and addressing concerns promptly.

Compensation for this position ranges from $28.35 to $35.58 per hour and includes bonus eligibility, reflecting Marriott's commitment to rewarding performance. The individual will take part in monitoring guest satisfaction results, staff scheduling, and property-specific operational plans to ensure efficient and effective service delivery. The manager will support property operations and human resource functions such as interviewing and onboarding new team members while fostering an environment of professionalism and courtesy. They will also assist in managing profitability through audit participation, key control program oversight, and financial data analysis.

Marriott International emphasizes creating an inclusive workplace where associates' unique backgrounds are valued and celebrated. The Residence Inn brand culture is built on delivering personalized service tailored to the needs of long-stay guests, emphasizing teamwork and growth opportunities for associates. By joining Residence Inn Bethesda Downtown, candidates become part of a globally respected hospitality brand that supports individual purpose, encourages belonging, and empowers employees to become the best versions of themselves. This management position is ideal for candidates passionate about leading teams, driving operational excellence, and contributing to a memorable guest experience within a respected international hotel company.