Operations Manager (Events, Catering & Guest Experience) - Family Entertainment Center

Five Star Parks & Attractions is a leading company specializing in creating memorable experiences through entertainment centers across the United States. They are well-known for managing vibrant family entertainment centers that provide a variety of attractions, including arcade games, rides, laser tag, mini-golf, and dining options designed to cater to guests of all ages. Focused on delivering unparalleled fun and exceptional service, Five Star Parks & Attractions emphasizes innovation, guest satisfaction, and operational excellence. Their facilities offer dynamic environments perfect for family outings, birthday parties, group events, and corporate gatherings, where energy and excitement come to life with every visit. By merging hospitality with entertainment, Five Star Parks & Attractions continues to grow and establish itself as one of the preferred destinations for leisure and celebration.

The company is currently seeking a full-time Operations Manager for its Scene 75 location in Dayton, Ohio. This role offers a competitive salary and calls for a high-energy individual who is passionate about hospitality, customer service, and event management. The Operations Manager will primarily focus on managing groups and parties, leading a dynamic team, and ensuring an exceptional guest experience. Ideal candidates will have experience in catering, events, or food service management and possess strong leadership skills suitable for fast-paced environments.

The Operations Manager will be responsible for leading daily operations related to group events, parties, and high-volume guest experiences. Managing and developing a team of 15 to over 50 employees across customer service, attractions, and food and beverage departments is a critical component of this position. The manager oversees event execution, catering coordination, and maintaining high levels of guest satisfaction. They ensure that service standards meet excellence across hospitality, food service, and attraction areas while handling scheduling, staffing, and operational efficiency. Safety, cleanliness, and compliance standards are also maintained under this role’s supervision, along with supporting special events, holiday operations, and other peak business periods.

This position is perfect for individuals experienced in restaurant management, catering and banquet management, event management, or hospitality and guest services. The company recognizes the importance of strong leadership, communication, and team management skills, particularly in high-volume environments such as entertainment venues, hotels, or busy restaurants. The Operations Manager must demonstrate a passion for customer service and the ability to multitask across various operational facets simultaneously.

Five Star Parks & Attractions promotes diversity and inclusion in its workplace and is proud to be an equal opportunity employer. They participate in the E-Verify program to ensure work authorization compliance and provide a welcoming environment for all employees. With benefits like medical, dental, vision, and life insurance, a 401(k) retirement plan, paid time off, career growth opportunities, and a supportive corporate culture, this role offers a promising career path in the family entertainment industry. For professionals looking to lead teams, organize events, and contribute to creating unforgettable experiences, this position presents an exciting opportunity to join a thriving entertainment company dedicated to elevating the guest experience.