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Operations Manager (Events, Catering & Guest Experience) - Family Entertainment Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,400.00 - $69,900.00
Work Schedule
Weekend Shifts
Benefits
competitive salary
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Paid Time Off
Career growth opportunities
Job Description
Five Star Parks & Attractions is a leading company specializing in creating memorable experiences through entertainment centers across the United States. They are well-known for managing vibrant family entertainment centers that provide a variety of attractions, including arcade games, rides, laser tag, mini-golf, and dining options designed to cater to guests of all ages. Focused on delivering unparalleled fun and exceptional service, Five Star Parks & Attractions emphasizes innovation, guest satisfaction, and operational excellence. Their facilities offer dynamic environments perfect for family outings, birthday parties, group events, and corporate gatherings, where energy and excitement come to life with every visit.... Show More
Job Requirements
- Age 21+
- High school diploma or equivalent
- Food & beverage or catering experience required
- Weekend and holiday availability
- Ability to stand for long periods and lift up to 39 lbs
- Valid driver's license
- Authorized to work in the U.S.
Job Qualifications
- 1+ year of management experience in restaurant management, catering/banquet management, event management, hospitality or guest services
- Strong leadership, communication, and team management skills
- Experience in high-volume environments such as restaurants, entertainment venues, or hotels
- Passion for customer service and guest experience
- Ability to multitask and manage events, staff, and operations simultaneously
Job Duties
- Lead daily operations for group events, parties, and high-volume guest experiences
- Manage and develop a team of 15-50+ employees including customer service, attractions, and food & beverage staff
- Oversee event execution, catering coordination, and guest satisfaction
- Ensure excellent service standards across hospitality, food service, and attractions
- Handle scheduling, staffing, and operational efficiency
- Maintain safety, cleanliness, and compliance standards
- Support special events, holiday operations, and peak business periods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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