Operations Manager - Client Event

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Salary

Range $38,100.00 - $55,300.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

AD&D insurance

Disability insurance

401(k) plan enrollment

Paid holidays

sick days

Personal Days

Vacation Time

Job Description

Allied Universal® Event Services is a renowned leader in the event security and crowd management industry, specializing in providing high-quality staffing solutions for a wide variety of live events. These include sports stadiums, concerts, festivals, and convention centers across the nation. The company is dedicated to ensuring safety, security, and a superior guest experience at venues with large capacities, making it a trusted partner for thousands of events annually. Allied Universal® fosters a dynamic and collaborative work environment where every day brings new and exciting challenges. This makes it an attractive employer for individuals seeking flexible part-time roles, including students, retirees, and professionals who thrive in lively, fast-paced settings. With a focus on innovation and community, Allied Universal® offers its employees numerous benefits that reflect its commitment to their wellbeing and career growth. The employment opportunities span various roles in event staffing, security operations, and administrative functions, catering to a diverse workforce with multiple career pathways and growth potential.

The role of Client Event Operations Manager at Allied Universal® Event Services in Baton Rouge, LA, is a critical leadership position focused on the operational management of event security and staffing. This position is responsible for the day-to-day administrative functions such as scheduling, invoicing, client relations, event management, compliance, and the interviewing and selection of staff for specific client assignments. The Client Event Operations Manager oversees major venue operations involving crowd management, fan screening, ticketing, ushering, and emergency response, ensuring all activities meet the highest standards of safety and customer service. By managing training and staffing plans, the manager ensures that personnel are well-prepared for both routine events and emergency situations, driving continuous improvement through quality assurance initiatives.

The role demands strong collaboration with operational leaders to implement guest service initiatives that enhance the live event experience, as well as active involvement in recruitment and employee development processes alongside the hiring and recruiting teams. The Client Event Operations Manager is also responsible for maintaining onsite inventories of critical supplies, making independent staffing decisions to optimize workforce utilization, and enforcing company policies related to timekeeping and employee conduct. Handling disciplinary actions and employee grievances according to company standards, the role plays a vital part in maintaining high employee morale and reducing turnover. Furthermore, the position requires the ability to create staffing schedules, manage procurement orders, make cost-saving recommendations, and act as a backup for scheduling tasks, ensuring smooth operational flow at all times. Candidates bringing leadership experience, organizational skills, and a commitment to fostering a safe and welcoming environment for both guests and employees will find this to be a fulfilling and impactful position within Allied Universal® Event Services.

Job Requirements

High school diploma or equivalent
minimum of 2 years field-level leadership experience in security or guest services
ability to obtain and maintain any required state or local licensing
proven leadership and organizational skills
proficiency with Microsoft Office and/or Google Applications
strong communication and interpersonal skills
ability to handle stressful and emergency situations calmly
flexibility to work varied event schedules
capability to manage staff and enforce company policies
commitment to maintaining high employee morale and operational excellence
willingness to engage in recruiting, training, and employee development activities

Job Qualifications

Minimum of 2 years providing field-level, restricted-zone security, ushers or guest service staff leadership experience in large venues of 65,000+ capacity
high school diploma or equivalent
licensing requirements subject to state and/or local laws and regulations
proven ability to influence key business partners
ability to build strategic vision and drive organizational change
strong organization and planning skills
advanced computer skills and proficiency
strong inter-personal and networking skills
ability to multi-task and discern patterns in detail
excellent oral and written communication skills
able to speak clearly and provide guidance during emergencies
planning and organizing skills
proficiency with Microsoft Office and/or Google Applications
problem-solving skills
coaching, mentoring, and motivating skills
active listening skills
able to assess and evaluate situations effectively
able to synthesize facts, concepts, and principles
identify critical issues quickly and accurately
able to compile, sort, and interpret data
research and investigation skills
write informatively and accurately
goal setting and achievement
teamwork skills
negotiation skills
forecasting and predicting skills
attention to detail

Job Duties

Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response
maintain future work schedules by only assigning appropriately trained personnel
implement and improve detailed tracking of staff and their completed training and certifications
develop and implement staffing plans to ensure the physical security workforce is prepared for emergency operations as well as long-term growth
act in an Event Management oversight capacity to ensure effectiveness of event staff and develop and implement quality assurance programs
provide expert advice regarding resolution of any shortcomings
work in partnership with operational leaders to create and implement guest service initiatives aimed at exceptional customer experience
maintain active involvement in recruitment, interviewing, selecting, and training of new employees
participate in performance appraisals, handle employee grievances or complaints, and discipline employees after consultation
establish and maintain onsite inventory of critical supplies
make independent decisions when assigning personnel to schedules matching competencies
delegate and direct work assignments and priorities
implement performance improvement and career development plans
allot open work shifts to maximize staff utilization and reduce expenses
submit procurement orders
make productivity and cost reduction recommendations
act as back up for scheduling by creating, modifying, and managing event schedules
follow all company policies regarding timekeeping and breaks
conduct disciplinary and counseling sessions with staff as needed
initiate termination procedures for separations
maintain high employee morale and low turnover
enforce event specific policies and procedures through communication and training