Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $30.00 - $40.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Paid Time Off
401(k)
employee discount
Paid training
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Crossroads Country Club Pet Resort is a distinguished and trusted pet care facility dedicated to providing exceptional services for canine companions. As a licensed and insured establishment recommended by veterinarians, this resort offers a safe and loving environment where dogs can enjoy large outdoor grass play yards, home-like boarding accommodations, and a VIP (Very Important Pooch) daycare program designed to deliver daily enrichment experiences beyond traditional group play. With over 40 years of combined expertise in dog training and behavior modification and more than two decades of excellence in pet care, the team at Crossroads Country Club Pet Resort understands the unique needs of every dog that visits. Staff members are highly trained professionals and proud members of the International Boarding and Pet Care Services Association, ensuring the highest standards in animal care and service. An on-site attendant lives within the facility to provide added safety and continuity, and the resort offers a Pet Health Warranty and Loyalty Rewards program to enhance client confidence and satisfaction.
The role of Operations Manager at Crossroads Country Club Pet Resort is a full-time position that requires a dedicated leader to oversee daily operations and ensure top-quality care and services. This position involves working 40 hours per week with a rotating schedule that covers mornings, afternoons, and evening shifts across all seven days, ensuring thorough facility oversight and robust staff support throughout the week. The Operations Manager will be responsible for managing staffing including hiring, training, scheduling, and performance management, all while fostering a positive and collaborative team culture. This role also involves implementing and monitoring standard operating procedures (SOPs), sanitation protocols, and animal handling standards that guarantee the health, safety, cleanliness, and happiness of every pet in the resort.
Additionally, this manager position requires monitoring key performance indicators (KPIs) such as occupancy rates, client retention, revenue per guest, and incident reports to identify areas for operational improvements. The manager will also handle customer service escalations, client relations, and on-site problem resolution to maintain a seamless and excellent guest experience. Supporting retail and sales initiatives is another responsibility, which includes upselling services and maintaining client engagement programs. Compliance with all licensing requirements, insurance policies, and industry best practices is critical to this position. Overall, the Operations Manager plays a pivotal role in maintaining the high standards of care and operational excellence that define Crossroads Country Club Pet Resort, making it an ideal opportunity for an experienced operations leader with strong animal care instincts and solid people-management skills.
The role of Operations Manager at Crossroads Country Club Pet Resort is a full-time position that requires a dedicated leader to oversee daily operations and ensure top-quality care and services. This position involves working 40 hours per week with a rotating schedule that covers mornings, afternoons, and evening shifts across all seven days, ensuring thorough facility oversight and robust staff support throughout the week. The Operations Manager will be responsible for managing staffing including hiring, training, scheduling, and performance management, all while fostering a positive and collaborative team culture. This role also involves implementing and monitoring standard operating procedures (SOPs), sanitation protocols, and animal handling standards that guarantee the health, safety, cleanliness, and happiness of every pet in the resort.
Additionally, this manager position requires monitoring key performance indicators (KPIs) such as occupancy rates, client retention, revenue per guest, and incident reports to identify areas for operational improvements. The manager will also handle customer service escalations, client relations, and on-site problem resolution to maintain a seamless and excellent guest experience. Supporting retail and sales initiatives is another responsibility, which includes upselling services and maintaining client engagement programs. Compliance with all licensing requirements, insurance policies, and industry best practices is critical to this position. Overall, the Operations Manager plays a pivotal role in maintaining the high standards of care and operational excellence that define Crossroads Country Club Pet Resort, making it an ideal opportunity for an experienced operations leader with strong animal care instincts and solid people-management skills.
Job Requirements
- Dependable and experienced operations leader
- substantial experience in pet boarding dog daycare or a comparable animal care environment
- deep understanding of animal behavior and training principles
- ability to coach staff in best practices
- prior staff management experience including scheduling training and performance coaching
- strong customer service and sales aptitude
- analytical skills to monitor KPIs and drive continuous improvement
- excellent communication organizational and problem-solving abilities
- physical ability to participate in hands-on care and respond to operational needs
Job Qualifications
- Experience in pet boarding dog daycare or a comparable animal care environment
- knowledge of animal behavior and training principles
- prior staff management experience including scheduling training and performance coaching
- strong customer service and sales skills
- analytical skills to monitor KPIs and drive continuous improvement
- excellent communication organizational and problem-solving abilities
- physical ability to participate in hands-on care and respond to operational needs
Job Duties
- Oversee daily operations of the facility ensuring health safety cleanliness and excellent guest experience
- manage staffing including hiring training scheduling performance management and fostering a positive team culture
- implement and monitor SOPs sanitation protocols and animal handling standards
- ensure high-quality care in boarding daycare and VIP programs coordinate with trainers and veterinary partners as needed
- track and analyze KPIs occupancy retention revenue per guest incident reports and implement operational improvements
- handle customer service escalations client relations and on-site problem resolution
- support retail and sales initiatives upselling services and maintaining client engagement programs
- maintain compliance with licensing insurance and industry best practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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