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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,300.00 - $82,875.00
Work Schedule
Flexible
Benefits
Paid Time Off
Holiday pay
Paycheck Advancement Program
Hotel Travel Discounts
Supplemental Insurance
Employee assistance program
Employee Meals
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
AD&D insurance
401(k) plan with employer match
Job Description
Delta Hotels by Marriott Seattle Everett is an esteemed full-service hotel owned and operated by Hollander Hospitality, an independent franchisee separate from Marriott International, Inc. This reputable hotel offers guests an outstanding hospitality experience while maintaining the values and high standards synonymous with the Marriott brand. Being part of the Hollander Hospitality family means working in an environment where autonomy in employment policies is valued, and a focus on employee development, guest satisfaction, and operational excellence prevails.
Hollander Hospitality holds sole control over the hotel's employment policies, including staffing, compensation, benefits, and all terms and conditions of employment, ensuri... Show More
Hollander Hospitality holds sole control over the hotel's employment policies, including staffing, compensation, benefits, and all terms and conditions of employment, ensuri... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3-5 years of hotel operations experience with Guest Service leadership
- Proficiency in hotel property management software such as Opera preferred
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift up to 20 pounds
- Strong verbal and written communication skills
- Ability to hear and understand verbal conversations in a noisy environment
- Must commute to Everett, WA
- Drug-free workplace compliance
Job Qualifications
- 3-5 plus years of hotel operations experience
- Experience in Guest Service leadership
- Strong problem-solving skills
- Ability to prioritize and adapt quickly
- Comfortable working without constant supervision
- Ability to lead and influence multiple departments
- Excellent communication and interpersonal skills
- Experience with hotel property management systems, preferably Opera
Job Duties
- Lead and manage the Guest Services team
- Serve as Manager on Duty addressing guest concerns and operational escalations
- Partner with the General Manager on day-to-day operations
- Support department leaders and reinforce accountability
- Take ownership of guest experience including service recovery and guest recognition
- Develop and manage Guest Service Department schedules
- Collaborate with Sales, Housekeeping, Food & Beverage, Accounting, HR, and Engineering departments
- Maintain active presence in hotel lobby anticipating guest needs and resolving issues
- Manage the hotel’s Property Management System handling bookings, billing, and VIP/group arrangements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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