Operations Manager

Delta Hotels by Marriott Seattle Everett is an esteemed full-service hotel owned and operated by Hollander Hospitality, an independent franchisee separate from Marriott International, Inc. This reputable hotel offers guests an outstanding hospitality experience while maintaining the values and high standards synonymous with the Marriott brand. Being part of the Hollander Hospitality family means working in an environment where autonomy in employment policies is valued, and a focus on employee development, guest satisfaction, and operational excellence prevails.

Hollander Hospitality holds sole control over the hotel's employment policies, including staffing, compensation, benefits, and all terms and conditions of employment, ensuring a tailored and dynamic work culture that prioritizes both employee and guest needs.

The role of Hotel Operations Manager at the Delta Hotels by Marriott Seattle Everett is a hands-on leadership position requiring a proactive and experienced professional with a robust background in hotel operations. This position is designed for a dynamic leader who thrives in a fast-paced, full-service hotel setting and who can effectively partner with the General Manager to oversee a diverse range of hotel functions.

The Hotel Operations Manager will lead the Guest Service Department, ensuring an exceptional guest experience by managing and coaching the front-of-house team, resolving guest concerns, and maintaining smooth operational flow. The role involves acting as Manager on Duty, requiring quick decision-making and problem-solving skills in addressing day-to-day operational challenges and guest service escalations. This position calls for close collaboration with department heads across sales, housekeeping, food and beverage, accounting, human resources, and engineering to drive operational success and uphold brand standards.

Key responsibilities include developing and overseeing the schedules within the Guest Service Department, supporting staffing needs across the property, and maintaining meticulous attention to guest recognition and service recovery initiatives. The Hotel Operations Manager must demonstrate a comprehensive understanding of Marriott International and Delta Hotels brand standards, ensuring consistent application throughout the hotel’s processes and guest interactions.

This role also demands a visible leadership presence on the hotel floor, especially at the front desk, where the manager will provide real-time support, lead by example, and foster a team environment centered on excellence and responsiveness. Additionally, the manager will actively manage the property management system (Opera preferred) to handle room assignments, billing accuracy, group and VIP arrangements, and corporate account management.

The Hotel Operations Manager position at Delta Hotels by Marriott Seattle Everett offers a unique opportunity to influence all areas of the hotel, including rooms, food and beverage, and event operations. This role is ideal for a hospitality professional with 3-5 plus years of hotel operations experience, particularly those familiar with Marriott standards and systems, who is eager to grow and take on substantial responsibility as part of a thriving hotel team.

The position is full-time with a schedule requiring flexibility including evenings, weekends, and holidays. The physical demands include the ability to stand and walk extensively throughout the property, lift up to 20 pounds, and maintain strong communication skills in a bustling hotel environment. The role offers a competitive salary range of $66,300 to $82,875 annually along with a comprehensive benefits package, reflecting the company’s commitment to the well-being and professional growth of its employees.