Operations Manager

Delta Hotels by Marriott Seattle Everett is a high-volume, full-service hotel located in Everett, Washington, under the ownership and operation of an independent franchisee, Hollander Hospitality. This establishment operates independently from Marriott International, Inc., managing all employment policies and practices autonomously. As a respected hotel within the Delta Hotels brand, it blends modern hospitality with strong service standards and offers guests a welcoming environment enriched by its comprehensive amenities. The hotel boasts a prominent downtown location, close to local attractions and business hubs, making it an attractive destination for both leisure and corporate travelers. The operation prides itself on delivering consistent guest satisfaction and a seamless experience, supported by a dedicated team committed to excellence across various service departments. Working at Delta Hotels Seattle Everett means being part of a passionate team focused on operational success and superior guest care in a dynamic, fast-paced environment.

The Hotel Operations Manager role is a crucial leadership position partnering directly with the General Manager to oversee daily functions at this busy full-service property. This hands-on position leads the Guest Service Department and supports operational efforts across the hotel to ensure efficient service delivery and elevated guest experiences. The successful candidate will take ownership of guest relations, including managing service recovery, responding thoughtfully to guest reviews, and maintaining smooth operational flows especially during high-demand periods. They will coordinate closely with department leaders across Sales, Housekeeping, Food & Beverage, Accounting, HR, and Engineering, promoting teamwork and operational excellence.

The role demands strong hotel operations experience, particularly in guest service leadership, and familiarity with property management systems such as Opera. The Hotel Operations Manager is a visible, hands-on leader, regularly present on the front lines to support staff and address guest needs in real-time. Key responsibilities include managing schedules for the Guest Services team, enforcing accountability among department leads, and ensuring Marriott and Delta Hotels brand standards are consistently applied. This position requires flexibility, as shifts include evenings, weekends, and holidays.

Emphasizing problem-solving with agility and clear communication skills, the manager will serve as the Manager on Duty to swiftly resolve guest concerns and operational challenges, reinforcing a positive and professional hospitality environment. This role offers the opportunity to grow within a stable, full-service hotel with a strong mix of rooms, food and beverage service, and events, while contributing to the hotel’s overall operational success. The salary range for this position is $66,300 to $82,875 annually, reflecting the crucial leadership and operational management responsibilities.