Operations Manager

Everett, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $66,300.00 - $82,875.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Paid Time Off

Holiday pay

Paycheck Advancement Program

Hotel Travel Discounts

Supplemental Insurance

Employee assistance program

Employee Meals

Job Description

Delta Hotels by Marriott Seattle Everett is a high-volume, full-service hotel located in Everett, Washington, under the ownership and operation of an independent franchisee, Hollander Hospitality. This establishment operates independently from Marriott International, Inc., managing all employment policies and practices autonomously. As a respected hotel within the Delta Hotels brand, it blends modern hospitality with strong service standards and offers guests a welcoming environment enriched by its comprehensive amenities. The hotel boasts a prominent downtown location, close to local attractions and business hubs, making it an attractive destination for both leisure and corporate travelers. The operation prides itself on delivering... Show More

Job Requirements

high school diploma or equivalent
3-5 plus years experience in hotel operations with guest service leadership
familiarity with property management system software such as Opera
ability to stand and walk for extended periods
ability to lift up to 20 pounds
excellent verbal and written communication skills
eligibility to commute to Everett, WA
ability to operate without constant supervision
willingness to work variable schedule including evenings, weekends, and holidays

Job Qualifications

3-5 plus years hotel operations experience with guest service leadership
experience with hotel property management system software, Opera preferred
strong problem-solving and prioritization skills
ability to influence and align departments not under direct oversight
hands-on leadership style with visible presence
clear communication skills
flexibility to work evenings, weekends, and holidays

Job Duties

lead and manage the Guest Services team
serve as Manager on Duty addressing guest concerns and operational escalations
partner directly with the General Manager on day-to-day operations across all departments
support department leaders while reinforcing accountability and follow through
take ownership of the guest experience including service recovery and guest recognition
develop understanding of Marriott and Delta Hotels brand standards and guide teams in consistent application
create and manage Guest Service Department schedules while supporting other departments with staffing needs
collaborate with Sales, Housekeeping, Food and Beverage, Accounting, HR, and Engineering
maintain an active presence in the lobby anticipating guest needs and resolving challenges

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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