Operations Manager

The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a distinguished hotel situated on the picturesque shores of Lake Spenard, just one mile from Anchorage International Airport and four miles from downtown Anchorage. Offering 248 well-appointed rooms and three excellent food and beverage outlets, the hotel stands as a premier destination for travelers seeking to explore the breathtaking natural beauty and unique attractions of Alaska. The establishment is known for its commitment to providing guests with an exceptional hospitality experience marked by comfort, convenience, and memorable service.

The hotel operates with a strong emphasis on guest satisfaction and quality, anchored by a dedicated team that upholds the highest standards of service. The Lakefront Anchorage Hotel fosters a supportive and collaborative work environment where every employee plays a vital role in the overall success and guest experience. As an integral part of Alaska's hospitality industry, this historic hotel values both tradition and innovation in its operations and guest engagement strategies.

The position of Operations Manager at The Lakefront Anchorage Hotel is a salaried exempt role, meaning it is not subject to overtime. This role is critical in ensuring operational excellence across all departments, including Front Office, Housekeeping, and Food & Beverage. The Operations Manager will work directly under the guidance of the General Manager and alongside key department heads to coordinate daily activities and meet strategic objectives. A core responsibility includes providing consistent guest service training to all staff members, ensuring delivery of the hotel’s core hospitality services meets and exceeds guest expectations.

In this role, the Operations Manager serves as the primary point of contact for handling social media responses and guest complaints, embodying the hotel's commitment to responsiveness and empathy in guest interactions. The successful candidate will develop and implement strategies to enhance guest satisfaction, minimize complaints, and promote the hotel’s reputation, especially on platforms like TripAdvisor. Additionally, the Operations Manager is tasked with overseeing the effective use of the Property Management System, supporting revenue growth, managing budgets, and ensuring compliance with all regulatory requirements.

The position requires a proactive leader who is adaptable, creative, and able to work collaboratively across departments. Strong communication skills, problem-solving abilities, and a commitment to maintaining confidentiality are vital. The ideal candidate will bring at least five years of hospitality industry experience and hold a college degree in hospitality or tourism, further ensuring they have the expertise to manage large-scale hotel operations efficiently. This role also involves responsibilities related to human resource functions such as hiring, performance evaluations, and training, reinforcing the managerial scope inherent in this position.

The Lakefront Anchorage Hotel offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with employer contributions. This reflects the hotel's dedication to supporting its employees' well-being and financial security.