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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,900.00 - $79,200.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee Discounts
Professional Development
Job Description
The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a distinguished hotel situated on the picturesque shores of Lake Spenard, just one mile from Anchorage International Airport and four miles from downtown Anchorage. Offering 248 well-appointed rooms and three excellent food and beverage outlets, the hotel stands as a premier destination for travelers seeking to explore the breathtaking natural beauty and unique attractions of Alaska. The establishment is known for its commitment to providing guests with an exceptional hospitality experience marked by comfort, convenience, and memorable service.
The hotel operates with a strong emphasis on guest sat... Show More
The hotel operates with a strong emphasis on guest sat... Show More
Job Requirements
- College degree in hospitality/tourism preferred
- Must have five years of experience in the hospitality industry
Job Qualifications
- Must be able to coordinate and communicate effectively on all levels of the organization both verbally and in written format
- Excellent customer service skills
- able to communicate well verbally and in writing
- understanding of hospitality operations
- high energy with presence and an excellent presentation
- Ability to work under pressure and treat all individuals with respect and professionalism
- Work as a team player
- Great problem solving skills
- Be creative and think out of the box when solving problems or presenting new ideas
- Be flexible and adaptable as it relates to the work and working with others
- Great interpersonal skills by focusing on the conflict without blaming
- Must be able to maintain confidentiality of all information on all levels
- Read and interpret business records and statistical reports
- Use mathematical skills to interpret financial information and prepare budgets
- Analyze and interpret established policies
- Understand the government regulations covering business operation
- Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions
- Deal with the general public, customers, employees, and government officials with tact and courtesy
- Plan and organize the work of others
- Change activity frequently and cope with interruptions
- Accept full responsibility for managing an activity
- Lifting 20 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
- Requires walking or standing to a significant degree
Job Duties
- Work closely with General Manager and Controller to submit and coordinate capital expenditure proposals
- Respond to social media postings in a timely manner and use positive responses and empathy when responding to guest complaints
- Openly engage in dialogue with service-oriented departments and staff to develop strategies aligned with our branding for improved and measurable results
- Accumulate basic knowledge about the hotel's amenities, rates and packages, meeting & event space and food and beverage facilities
- Show rooms, conduct site visit tours, as needed
- Develop a strong understanding and acumen for the Property Management System employed by The Lakefront Anchorage
- Conduct periodic guest service training sessions in departments throughout the hotel to ensure basic principles of elevated guest service are adhered to
- Develop programs to improve guest service interactions and reduce guest complaints and ensure guest satisfaction
- Work closely with the Front Office Manager to develop guest resolution suggestions and processes for use by front desk staff
- Work closely with all departments to promote Trip Advisor and the important role it plays in hotel success
- Oversee overall day-to-day hotel operations as delegated by the General Manager
- Generate projected revenue levels as well as guest satisfaction through proper supervision of assigned departments
- Participate in the development of short term and long term financial and operational plans for the hotel
- Ensure efficient and effective operation of Housekeeping and Front Office Departments
- Ensure security for the hotel's assets
- Remain current on business trends and local activities
- Meet assigned departmental budgets and monitor financial statements
- Hire, fire and perform performance evaluations, as well as training and development of employees under supervision
- Maintain compliance with all local, state, and federal laws and regulations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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