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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.85 - $51.26
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a prominent hotel development and management company recognized for its exceptional partnerships with leading hospitality brands. As a respected player in the industry, OTO Development owns and operates a diverse portfolio of upscale select service, extended stay, and lifestyle hotels across major markets in the United States. Known for its commitment to operational excellence and outstanding guest service, the company has earned multiple Developer of the Year awards from major brand partners. Additionally, OTO Development has been repeatedly recognized for achievements in guest satisfaction, operational efficiency, community service, sales, marketing, and revenue growth. This reputation underscores a... Show More
Job Requirements
- At least 3 years of previous hotel management experience preferred
- Food and beverage experience preferred
- Previous proven hotel leadership experience
- Ability to coach, train, praise, and discipline employees consistently
- High school diploma required, college degree preferred
- Extensive financial knowledge and business acumen
- Valid driver’s license from appropriate state
- Demonstrated drive for results in prior leadership roles
- Action-oriented work ethic to meet operational objectives
- Strong time management skills
- Customer focus to deliver optimal satisfaction
Job Qualifications
- High school diploma required
- College degree preferred
- Minimum 3 years of hotel management experience
- Proven leadership experience in hotel operations
- Strong financial knowledge and business acumen
- Demonstrated ability to coach, train, and manage employees effectively
- Experience with food and beverage management preferred
- Valid driver’s license
- Track record of achieving operational results
- Strong customer service orientation
- Excellent time management skills
- Ability to work efficiently toward operational goals
Job Duties
- Coach and support hotel team to manage wages and controllable expenses effectively
- Manage costs including supplies, utilities, food and beverage, and labor expenses within budget
- Ensure comprehensive training for service and technical skills throughout the property
- Oversee cleanliness and functionality of guest rooms and hotel building
- Direct the housekeeping department to operate efficiently
- Review financial reports and develop strategies to improve property performance
- Build and maintain open, collaborative relationships with team members and direct reports
- Actively solicit and utilize team member feedback and maintain an open door policy
- Hire and develop team members with strong functional expertise and leadership skills
- Foster team commitment to exceptional service and participate in daily stand-up meetings
- Demonstrate and communicate drivers of guest satisfaction and ensure service strategy implementation
- Serve as guest advocate, resolving operational issues and ensuring high satisfaction
- Maintain high visibility with customers and obtain feedback regularly
- Provide feedback on service behaviors to team members and supervisors
- Analyze guest feedback and develop solutions to improve satisfaction
- Ensure building maintenance and operational ambiance meet guest expectations
- Make decisions to remove obstacles and ensure resource availability
- Inspire and motivate teams towards operational excellence
- Administer policies fairly and evaluate team member performance
- Ensure compliance with franchise standards
- Guarantee safety and security of guests and team members
- Communicate and enforce hotel emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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