Operations Manager

OTO Development is a prominent hotel development and management company recognized for its exceptional partnerships with leading hospitality brands. As a respected player in the industry, OTO Development owns and operates a diverse portfolio of upscale select service, extended stay, and lifestyle hotels across major markets in the United States. Known for its commitment to operational excellence and outstanding guest service, the company has earned multiple Developer of the Year awards from major brand partners. Additionally, OTO Development has been repeatedly recognized for achievements in guest satisfaction, operational efficiency, community service, sales, marketing, and revenue growth. This reputation underscores a culture deeply invested in delivering superior hospitality experiences while fostering a supportive environment for its team members.

The position of Operations Manager within OTO Development represents a vital leadership role responsible for overseeing the daily functional and financial operations of the hotel property. With a salary range of $72,000 to $75,000 annually plus eligibility for a quarterly bonus plan, this full-time position reports directly to the Assistant General Manager. The Operations Manager plays a pivotal role in shaping the guest experience by managing payroll, controlling expenses, and maintaining high standards of service and operational efficiency. Key responsibilities include coaching and supporting hotel teams to manage wages and controllable expenses effectively, ensuring budgets for supplies, utilities, food and beverage, and labor are strictly adhered to while maintaining guest satisfaction.

Operational duties extend to overseeing housekeeping, maintaining property cleanliness and functionality, and ensuring that the hotel meets franchise and safety standards. The role requires a hands-on approach to leadership, including hiring and developing team members, fostering open communication, and creating a feedback-oriented environment. As the primary guest advocate on-site, the Operations Manager addresses operational issues promptly and participates actively in daily meetings to model exemplary service behaviors. Evaluating financial reports and guest feedback data to enhance hotel performance, inspire team motivation, enforce policies fairly, and uphold a safe, welcoming environment are also critical elements of this comprehensive role.

Candidates for this position will benefit from a dynamic work environment where operational excellence and customer satisfaction are paramount. OTO Development supports its employees with competitive pay and benefits, including medical, dental, and vision insurance, 401k with company match, company-provided life insurance, tuition assistance, paid time off, and holiday pay. Additionally, employees enjoy travel discounts and other advantages designed to support well-being and professional growth. This role does not require travel but demands a physical ability to stand and walk extensively, reflecting the active nature of hotel management and operations oversight. Exceptional leadership skills, financial acumen, and the ability to foster collaborative team environments will be key drivers of success for any Operations Manager joining OTO Development.