Operations Manager

Little Rock, AR, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Life insurance

short term disability

stock purchase plan

Company match on 401K

Paid vacation

Holidays

Personal Days

Job Description

Waste Management (WM) is a leading environmental solutions company dedicated to managing and minimizing waste responsibly. With a strong commitment to sustainability and environmental stewardship, WM offers a wide range of waste management services including collection, disposal, recycling, and renewable energy solutions. The company operates throughout North America, supporting businesses, communities, and residential customers with innovative approaches to environmental challenges. Known for its extensive network, robust safety protocols, and dedication to employee development, WM has established itself as a trusted partner in the waste management industry.

This position is a field-focused leadership role responsible for the onboarding, development, coaching, mentoring, and performance management of frontline drivers and helpers within WM's transportation operations. The role requires spending approximately 80 percent of the workday out in the field working directly alongside frontline employees to build positive relationships, provide support, and ensure operational excellence. Candidates will lead and model safety practices, perform investigations for injuries and incidents, and maintain compliance with Department of Transportation regulations. The position requires a minimum of two years' experience in transportation management and involves regular review of operational documentation including driver vehicle inspection reports (DVIRs), attendance tracking, and route audits. The successful candidate will also engage in daily communication with new frontline employees to deliver consistent training and feedback to support their success. This is a dynamic opportunity for a motivated professional who thrives in a hands-on environment and is committed to fostering employee growth and safety within a leading waste management organization.

Job Requirements

Requires 2 years of transportation management experience
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid driver's license

Job Qualifications

Associate's Degree (accredited) or in lieu of a degree
High school diploma (accredited) and two years of relevant work experience
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid driver's license
Successful completion of the WM Operations Manager Trainee program preferred

Job Duties

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
Meet with new frontline employees daily to ensure consistent communication and support of onboarding
Provide timely and consistent touchpoints with frontline employees
Regular review of best practices to enhance daily performance
Focus on understanding and progress of frontline employee career goals
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
Actively practice and seek feedback on coaching conversations
Lead by example to ensure safety practices are paramount with each employee
Teach and develop an understanding of the WM Way
Conduct root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining
Document and maintain records required by regulatory agencies such as the Department of Transportation
Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate