Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee wellness initiatives
Job Description
Imprint Hospitality is a reputable hospitality company known for its dedication to delivering exceptional guest experiences and maintaining high standards of service across its properties. One of its featured establishments, the All Inn Hotel, located in Denver, CO, exemplifies Imprint Hospitality's commitment to excellence within the hotel industry. This hotel operates with a mission to provide guests with a seamless and comfortable stay, ensuring that every visitor enjoys a welcoming and impeccably maintained environment. The hotel is positioned within a competitive market, thriving on its ability to blend operational efficiency with warm, personalized service to meet the diverse needs of travelers visiting the Denver area.
The role of Operations Manager at All Inn Hotel is a vital leadership position that supports the General Manager in overseeing the daily hotel operations. This position demands a highly hands-on approach, involving direct engagement with the Front Desk and Housekeeping departments to ensure smooth service delivery and operational excellence. The Operations Manager is responsible for maintaining the highest standards of cleanliness, guest services, and overall hotel functionality, coordinating efforts across different teams to optimize the guest experience from the moment of arrival until departure. Serving as the primary operational contact in the absence of the General Manager, this role requires strong leadership skills combined with a thorough understanding of hotel operations, guest relations, and team development.
The Operations Manager will be instrumental in coaching and developing team members, managing schedules and inventories, supporting safety and cleanliness protocols, and actively participating in front-line duties when necessary. This position is well-suited for someone passionate about hospitality who can lead by example, demonstrate a detail-oriented mindset, and maintain operational consistency even in fast-paced and high-pressure environments. The role also involves collaboration with maintenance and other departments to ensure the physical hotel environment is safe, organized, and welcoming.
Key responsibilities include leadership and team development where the Operations Manager assists in training, coaching, onboarding, and providing ongoing guidance to Front Desk and Housekeeping teams. They act as an escalation point to quickly resolve guest issues and maintain positive guest relations. Additionally, they handle Front Desk operations such as guest check-in and check-out, reservations, billing, and responding to guest inquiries. On the housekeeping front, the Operations Manager oversees cleaning operations, conducts inspections, manages lost and found procedures, and partners with maintenance for repairs and safety concerns.
Operational duties extend to scheduling, inventory management of supplies, and controlling expenses, helping to align labor with occupancy and budgetary goals. Safety and security compliance are paramount, with the Operations Manager enforcing procedures and preparing teams for emergency situations. This multifaceted role also supports special projects and renovations, emphasizing its importance in the sustained success and reputation of the All Inn Hotel.
Imprint Hospitality values its workforce and strives to cultivate a culture that is inclusive, engaging, and committed to continuous improvement. The Operations Manager embodies the company’s values of authenticity, passion, transparency, and creativity to foster a high-performance environment that benefits both employees and guests. This position offers a rewarding career path for individuals who thrive in dynamic, guest-focused settings and seek to make a tangible impact in the hospitality industry. Overall, the Operations Manager position at All Inn Hotel represents an exciting opportunity to contribute to a respected hospitality brand while advancing one's professional growth in hotel management.
The role of Operations Manager at All Inn Hotel is a vital leadership position that supports the General Manager in overseeing the daily hotel operations. This position demands a highly hands-on approach, involving direct engagement with the Front Desk and Housekeeping departments to ensure smooth service delivery and operational excellence. The Operations Manager is responsible for maintaining the highest standards of cleanliness, guest services, and overall hotel functionality, coordinating efforts across different teams to optimize the guest experience from the moment of arrival until departure. Serving as the primary operational contact in the absence of the General Manager, this role requires strong leadership skills combined with a thorough understanding of hotel operations, guest relations, and team development.
The Operations Manager will be instrumental in coaching and developing team members, managing schedules and inventories, supporting safety and cleanliness protocols, and actively participating in front-line duties when necessary. This position is well-suited for someone passionate about hospitality who can lead by example, demonstrate a detail-oriented mindset, and maintain operational consistency even in fast-paced and high-pressure environments. The role also involves collaboration with maintenance and other departments to ensure the physical hotel environment is safe, organized, and welcoming.
Key responsibilities include leadership and team development where the Operations Manager assists in training, coaching, onboarding, and providing ongoing guidance to Front Desk and Housekeeping teams. They act as an escalation point to quickly resolve guest issues and maintain positive guest relations. Additionally, they handle Front Desk operations such as guest check-in and check-out, reservations, billing, and responding to guest inquiries. On the housekeeping front, the Operations Manager oversees cleaning operations, conducts inspections, manages lost and found procedures, and partners with maintenance for repairs and safety concerns.
Operational duties extend to scheduling, inventory management of supplies, and controlling expenses, helping to align labor with occupancy and budgetary goals. Safety and security compliance are paramount, with the Operations Manager enforcing procedures and preparing teams for emergency situations. This multifaceted role also supports special projects and renovations, emphasizing its importance in the sustained success and reputation of the All Inn Hotel.
Imprint Hospitality values its workforce and strives to cultivate a culture that is inclusive, engaging, and committed to continuous improvement. The Operations Manager embodies the company’s values of authenticity, passion, transparency, and creativity to foster a high-performance environment that benefits both employees and guests. This position offers a rewarding career path for individuals who thrive in dynamic, guest-focused settings and seek to make a tangible impact in the hospitality industry. Overall, the Operations Manager position at All Inn Hotel represents an exciting opportunity to contribute to a respected hospitality brand while advancing one's professional growth in hotel management.
Job Requirements
- Experience leading teams in hospitality, hotel operations, housekeeping, or front desk environments
- strong knowledge of guest service, cleanliness standards, and hotel operations
- proficiency with computers, email, Microsoft Office, and property management systems
- excellent verbal and written communication skills
- strong problem-solving skills and attention to detail
- ability to remain calm and professional during high-pressure or emotional guest situations
- flexibility to work weekends, holidays, and overtime as needed
Job Qualifications
- Experience leading teams in hospitality, hotel operations, housekeeping, or front desk environments
- strong knowledge of guest service, cleanliness standards, and hotel operations
- ability to use computers, email, Microsoft Office, and property management systems
- excellent communication skills, both verbal and written
- strong problem-solving ability and attention to detail
- the ability to remain calm and professional during high-pressure or emotional guest situations
- flexibility to work weekends, holidays, and overtime as needed
Job Duties
- Support the General Manager in leading daily hotel operations
- train, coach, onboard, and develop Front Desk and Housekeeping team members
- provide daily guidance, feedback, and accountability to ensure service and cleanliness standards
- act as the primary escalation point for team and guest concerns when the GM is not present
- perform front desk duties including guest check-in/check-out, reservations, PBX operations, and concierge support
- ensure accurate guest billing, cash handling, and daily balancing procedures
- respond promptly and professionally to guest concerns and service recovery opportunities
- coordinate group arrivals, departures, transportation, and special guest needs
- maintain lobby, market, breakfast, and public guest areas to brand standards
- perform Night Audit duties as needed
- ensure all Front Desk Associate checklists, logs, and procedures are completed daily
- oversee daily housekeeping operations including room assignments, inspections, public areas, and deep-clean schedules
- actively assist with room cleaning and inspections to support productivity and quality control
- ensure compliance with cleanliness, sanitation, brand, and safety standards
- manage Lost & Found procedures and coordination with the Front Desk
- partner with maintenance to report repairs, safety hazards, and preventative maintenance needs
- ensure hotel grounds, hallways, stairwells, and back-of-house spaces are clean, organized, and safe
- assist with creating and managing Front Desk and Housekeeping schedules based on occupancy and labor budgets
- monitor labor, review timecard punches, and ensure proper documentation and approvals
- manage inventory of housekeeping supplies, linens, terry, market items, and guest supplies
- place supply orders as needed and assist with cost control and expense management
- support daily rate strategies and selling initiatives to maximize occupancy and revenue
- ensure hotel safety, security, and emergency procedures are followed at all times
- train and enforce guest check-in, security, and access control procedures
- support implementation of emergency preparedness and safety training programs
- maintain clear communication with all departments regarding guest needs, room status, and operational updates
- support special projects, renovations, and property-wide initiatives
- run errands using personal or company vehicle to pick up or deliver supplies and equipment
- support other departments as needed to ensure overall hotel success
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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