Operations Manager

The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a premier hospitality establishment located on the picturesque shores of Lake Spenard in Anchorage, Alaska. This hotel offers an exceptional location, just one mile from Anchorage International Airport and four miles from the heart of downtown Anchorage. With 248 well-appointed rooms and three outstanding food and beverage outlets, the Lakefront Anchorage Hotel serves as an ideal starting point for guests eager to explore the natural wonders and vibrant culture of Alaska. Known for its dedication to superior guest experiences, the hotel blends comfort, convenience, and the authentic spirit of Alaska to create memorable stays for all visitors.

Currently, the Lakefront Anchorage Hotel is seeking a dedicated and experienced Operations Manager to join our team on a salaried exempt basis, meaning the position is not subject to overtime. The Operations Manager will play a crucial role in overseeing the daily operational management of the hotel, ensuring high standards of guest service, and supporting the overall goals and finances of the property. This role requires someone who can work collaboratively with department heads, including the Front Office Manager, Executive Housekeeper, and Food and Beverage Manager, to implement procedures that maintain excellence in service delivery.

The ideal candidate will have a strong background in hospitality management, with a proven ability to coordinate and communicate effectively across all levels of the organization. Duties include providing guest service training, managing guest complaints and social media responses with empathy and positivity, and promoting the hotel’s brand through dialogue and strategic improvements. The Operations Manager will also be responsible for supervising departments daily, contributing to capital expenditure proposals with senior management, and working towards both short-term and long-term financial and operational plans.

Key responsibilities extend to understanding the hotel’s property management system and amenities, conducting guest service training sessions, developing guest resolution processes, and promoting online reputation management through platforms like Trip Advisor. The role demands a keen focus on guest satisfaction, operational efficiency, compliance with relevant laws and regulations, and security of the hotel’s assets. This leadership position requires a high-energy individual with excellent presentation and interpersonal skills, capable of problem-solving creatively while maintaining professionalism under pressure.

The Lakefront Anchorage Hotel offers a competitive compensation package accompanied by an impressive range of benefits, including medical, dental, and vision insurance, as well as a 401k plan with employer contributions. We pride ourselves on fostering a drug-free, inclusive, and equal opportunity workplace. Applicants can expect a dynamic and rewarding work environment dedicated to excellence in hospitality and guest services.