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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
employee training
Equal opportunity employer
Job Description
The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a premier hospitality establishment located on the picturesque shores of Lake Spenard in Anchorage, Alaska. This hotel offers an exceptional location, just one mile from Anchorage International Airport and four miles from the heart of downtown Anchorage. With 248 well-appointed rooms and three outstanding food and beverage outlets, the Lakefront Anchorage Hotel serves as an ideal starting point for guests eager to explore the natural wonders and vibrant culture of Alaska. Known for its dedication to superior guest experiences, the hotel blends comfort, convenience, and the authentic spirit of... Show More
Job Requirements
- College degree in hospitality or tourism preferred
- minimum five years of experience in the hospitality industry
- ability to coordinate and communicate effectively across organizational levels
- lifting up to 20 lbs with frequent lifting or carrying of weights up to 10 lbs
- walking or standing for significant periods
- must maintain confidentiality
- able to respond to customer and staff needs professionally
- understanding of hospitality operations
- high energy with presentable appearance
- experience with guest service training
- familiarity with property management systems
- commitment to a drug-free workplace
- readiness to undergo background checks and drug screening
- willingness to participate in E-Verify employment eligibility verification program
Job Qualifications
- Strong communication skills both verbal and written
- excellent customer service abilities
- ability to work under pressure
- team player
- creative problem-solving skills
- flexibility and adaptability
- interpersonal skills focused on conflict resolution
- ability to maintain confidentiality
- proficient in reading and interpreting business records and reports
- skilled in mathematical analysis for budget preparation
- understanding of government regulations related to business operations
- ability to make informed business decisions
- tact and courtesy in public interactions
- strong planning and organizational skills
- ability to manage multiple tasks and interruptions
- willing to accept full responsibility for management activities
Job Duties
- Oversee daily hotel operations as delegated by the General Manager
- conduct guest service training sessions across departments
- respond promptly to social media postings and guest complaints with empathy
- work with department heads to implement and follow operational procedures
- participate in developing short-term and long-term financial and operational plans
- supervise budgets and monitor financial statements
- ensure compliance with local, state, and federal laws
- hire, train, and evaluate employees
- promote Trip Advisor and manage online reputation
- ensure security of hotel assets
- provide guest resolution suggestions to Front Office staff
- accumulate knowledge of hotel amenities, rates, and packages
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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