Operations Manager

Fun Town RV (FTRV), founded in 2010, has rapidly grown into the largest RV chain in Texas, currently operating 36 locations with plans for further expansion. Known for its customer-centric approach, Fun Town RV offers top RV brands at competitive prices, backed by a thorough 100+ point inspection process for every RV sold. The company's reputation for excellent customer service and quality products has positioned it as a leader in the RV industry across Texas. Fun Town RV prides itself on its core values, including honesty, accountability, a positive attitude, and a passion for exceeding customer expectations. The company fosters a dynamic work environment that encourages growth, development, and opportunity for its employees. Individuals seeking competitive earning opportunities and a career in a fast-growing, exciting industry will find Fun Town RV an ideal employer that values dedication and hard work. Employment at Fun Town RV is grounded in a commitment to fairness, diversity, and inclusion, providing an equal opportunity environment for all qualified candidates. The company ensures a rigorous hiring process including drug screening, driving record checks, and background verifications for prospective employees. Fun Town RV offers a comprehensive benefits package and focuses heavily on employee development and satisfaction.

The Operations Manager role at Fun Town RV is a critical leadership position overseeing all aspects of the service department, including internal and external repairs, parts and warranty services, and Pre-Delivery Inspection (PDI) operations. This role is designed to ensure operational excellence, safety, and profitability across multiple service functions. The Operations Manager leads a diverse team comprising technicians, Quality Control Inspectors, Service Advisors, and Warranty Administrators, working closely with the service manager to develop strategies aligned with organizational goals. This position requires a hands-on leader committed to maintaining high service quality, ensuring dealer and customer satisfaction, and achieving financial targets.

The Operations Manager at Fun Town RV plays an essential role in managing day-to-day operational activities while fostering a safe and compliant work environment. The role requires strong leadership skills to train, motivate, and coach team members, ensuring high performance and professional growth among the service staff. Operational responsibilities extend to scheduling, workflow management, minimizing downtime, and optimizing technician productivity. The position also involves direct accountability for financial management of service department budgets, labor, parts inventory, and overhead expenses.

In addition, the Operations Manager handles warranty and vendor relationships to ensure efficient submission and processing of warranty claims. Leading quality control initiatives and the PDI process is a key focus to uphold the rigorous standards that Fun Town RV promises its customers. Monitoring and reporting on key performance indicators (KPIs), including PDI production, technician efficiency, dealer satisfaction, and warranty profitability, is vital to continuously improve operations and meet set targets. Experience with dealership management software, especially Motility, is highly beneficial.

Overall, the Operations Manager is pivotal in aligning the service department’s functions with Fun Town RV's dedication to delivering exceptional value to customers and dealers alike. This position offers a competitive salary and performance-based bonuses reflective of the key responsibilities and contributions to the company's growth and reputation. Joining Fun Town RV as an Operations Manager means becoming part of a respected leader in the RV industry, with ample opportunities to advance in a supportive and thriving organizational culture.