Operations Manager

The Kimpton Alton, located in San Francisco's iconic Fisherman's Wharf neighborhood, is a recently renovated boutique hotel known for its blend of hip and relaxing atmosphere. Featuring chic and spacious rooms with stunning views of San Francisco Bay and Downtown, the hotel offers a unique guest experience complemented by daily complimentary coffee and tea as well as a social hour that includes beer and wine. The Kimpton Alton is an ideal location for guests wanting to explore the city’s top attractions such as Alcatraz, Ghirardelli, Pier 39, Golden Gate Bridge, and the famous Cable Cars. Additionally, the hotel is pet-friendly and houses the Michelin Guide recommended Abaca restaurant, enhancing its appeal to both leisure and business travelers looking for comfort and style in San Francisco.

The Operations Manager (Rooms) at The Kimpton Alton plays a critical leadership role, carrying the responsibility of providing exceptional guest service while maximizing hotel profitability. With a salary range of $80,000 to $85,000 per year, commensurate on experience, this role demands a strategic thinker with a genuine passion for service. The Operations Manager must ensure that all hotel operations, particularly those related to room management, are executed professionally and meet the highest standards of quality and guest satisfaction.

This position involves planning, implementing, and controlling effective departmental strategies that drive results and improve overall operational efficiency. Leading, training, coaching, motivating, and engaging the operations team is central to the role, ensuring employees are well-prepared and empowered to deliver outstanding service. This role requires a proactive approach to anticipate both guests’ and employees' needs, manage budgets, optimize staffing, and resolve guest complaints promptly.

The successful candidate will work collaboratively with other hotel departments to ensure seamless daily operations, foster positive guest relations, and support professional development among staff. This role also involves analyzing guest satisfaction scores to identify areas for improvement and developing action plans to address deficiencies. Day-to-day responsibilities include monitoring budgets and payroll, ensuring compliance with operational standards and safety, conducting regular departmental inspections, and organizing employee training. The Operations Manager will also assist senior management with employee relations activities including hiring, performance evaluations, and conflict resolution.

This position is ideal for a seasoned operations professional passionate about hospitality management who can lead by example and uphold the Kimpton Alton's reputation for excellence. The role offers the opportunity to contribute to a dynamic, culturally rich environment where the guest experience remains the top priority. If you thrive in a leadership role with operational oversight and enjoy creating memorable guest experiences while maintaining financial and operational targets, this is a compelling opportunity to join a leading hotel brand in a prime San Francisco location.