Operations Manager

Mount Vernon, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $67,000.00 - $70,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee wellness programs

performance bonuses

Job Description

Highgate Hotels is a dynamic and leading real estate investment and hospitality management company with a diverse and expansive portfolio valued at over $15 billion in assets under management. This global company manages more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a rich history of over 30 years in the hospitality industry, Highgate stands out as an innovator and a trusted name, offering expert management and guidance through all phases of property ownership, from initial planning and development to recapitalization or disposition. Their strategic approach emphasizes not only operational excellence but also a strong focus on asset value maximization using industry-leading revenue management tools that anticipate market trends and consumer behavior.

Headquartered globally with seasoned executives at the helm, Highgate has forged strong partnerships with top ownership groups and major hotel brands. They feature a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and unique independent hotels and resorts characterized by contemporary programming and digital acumen. For more information, please visit www.highgate.com.

This particular opening is for an Operations Manager at The Gallivant Times Square, an independent hotel located in the bustling Midtown West of Manhattan, New York City. The Gallivant Times Square, originally completed in 1928 as the Hotel President and designed by Hyman Isaac Feldman, now offers guests a unique experience reflecting the spirit of discovery amidst one of the best Midtown West Manhattan neighborhoods. The surrounding Midtown West area includes the trendy Chelsea district, Hell’s Kitchen known for its diverse culinary scene, Little Brazil famous for its vibrant cultural celebrations, and the Garment District, a hub for fashion and designer shops.

The Operations Manager role is integral to the smooth and efficient running of The Gallivant Times Square. This position is responsible for planning, directing, and improving front office and related operations to enhance productivity and guest satisfaction. Responsibilities span supporting various hotel departments including Front Office, Food & Beverage, Housekeeping, and Engineering, ensuring the hotel meets Paramount standards in cleanliness, security, and overall guest experience. The Operations Manager will also handle guest relations issues, manage employee payroll and attendance, train staff, and perform some Night Audit duties. They are expected to maintain a strong and positive presence in the lobby, address customer complaints, handle special guest requests, and contribute to a collaborative and morale-boosting work environment.

This full-time position offers a yearly compensation package reflecting the importance of leadership, operational excellence, and a commitment to upholding the highest standards in hospitality management. Candidates with proven leadership capabilities, excellent communication skills, and the ability to multitask in a fast-paced hotel environment will find this role both challenging and rewarding.

Job Requirements

At least 5 years of progressive experience in a hotel or related field
Or a 2-year college degree and minimum 3 years of progressive experience
Or a 4-year degree and minimum 1 year of progressive experience
Previous supervisory responsibilities
Proficient in Windows, company-approved spreadsheets, and word processing
Ability to communicate effectively both verbally and in writing
Ability to multitask and prioritize departmental functions
Ability to handle problems including anticipating, preventing, and identifying solutions
Must maintain confidentiality
Maintain regular attendance in compliance with company standards
Maintain high standards of personal appearance and grooming
Comply with company standards and regulations

Job Qualifications

At least 5 years of progressive experience in a hotel or related field
Or a 2-year college degree and minimum 3 years of progressive experience
Or a 4-year degree and minimum 1 year of progressive experience
Previous supervisory responsibilities
Proficient in Windows, company-approved spreadsheets, and word processing
Effective communication skills verbally and in writing
Ability to multitask and meet deadlines
Friendly, courteous, and service-oriented attitude
Ability to handle problems proactively and maintain confidentiality
Maintain high standards of personal appearance and grooming
Comply with company standards and regulations

Job Duties

Assist the Director and Assistant Director of Front Office with managing the Front Office operation
Provide support to other hotel departments including Food & Beverage, Housekeeping, and Engineering
Provide strong lobby presence to assist front desk agents and guests
Provide all aspects of shift coverage in Food & Beverage operations as needed
Balance the hotel room type inventory
Ensure all lobby, Mezzanine, and Food & Beverage areas meet Paramount standards including cleanliness and signage
Monitor and action Nor 1 upsell program
Handle guest special requests and customer complaints during the shift
Perform all front desk duties
Investigate and manage complaints, disturbances, and emergencies during the shift
Manage employee payroll, track attendance, conduct call-arounds for overtime
Coach, train, counsel hourly associates and administer discipline
Perform Night Audit functions and produce reports
Prepare and distribute reports as required
Attend meetings to promote morale, productivity, and efficient operations
Participate in Management On Duty coverage as required