Operations Manager

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $43,888.00 - $45,000.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Employee Referral Program

bonus program

Merit Increase

Paid vacation

Flex Days

401k with Employer Contribution

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

long-term disability

short-term disability

accident insurance

critical illness insurance

Job Description

MHG Hotels LLC is a dynamic hospitality company dedicated to delivering outstanding guest experiences through exceptional service and well-maintained properties. Known for their commitment to excellence and employee development, MHG Hotels operates a diverse portfolio of hotels aimed at providing guests with a warm, welcoming, and comfortable environment. The company values diversity and inclusion, fostering an environment where every staff member feels respected and empowered to contribute to the high standards expected throughout their operations.

The role of Operations Manager at MHG Hotels is a pivotal position designed to assist the General Manager in overseeing daily hotel operations a... Show More

Job Requirements

Hotel management experience required
Ability to stand, walk, and sit for extended periods
Ability to read and visually verify information in various formats
Ability to grasp, turn and manipulate objects requiring fine motor skills and hand-eye coordination
Ability to move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance
Availability to work days, nights, weekends, and holidays
Professional appearance
Strong interpersonal skills
Ability to perform other reasonable job duties as requested
Commitment to diversity and inclusion
Must comply with safety standards and protocols

Job Qualifications

Hotel management experience
Hospitality degree preferred
Proven leadership skills
Strong communication skills
Ability to manage budgets and understand P&L statements
Experience in guest service management
Proficiency in managing multi-department operations
Excellent problem-solving abilities
Capable of leading and motivating teams
Knowledge of safety regulations and compliance standards

Job Duties

Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests
Ensure compliance with SOPs, policies, procedures, and service standards
Handling guest complaints and overseeing service recovery process
Assist in managing budget and ensure revenue and guest satisfaction goals are met
Be part of developing short and long-term strategic goals for performance improvement
Need to understand the P&L statement
Meet all report deadlines daily, weekly, and at month end
Work closely with the department managers and general manager to maximize room yield and hotel revenue
Oversee and manage all departments and work closely with department heads daily
Maintain a great communication between the different departments and the General Manager
Be responsible for occupational health, fire, and life safety
Strive to improve service performance
Maintain a friendly, cheerful, and courteous demeanor at all times
Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example
Encourage and build mutual trust, respect, and cooperation among team members
Serve as a role model to demonstrate appropriate behaviors
Communicate clear and consistent message regarding processes throughout all departments
Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
Daily support the different departments in their daily operations
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: