Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $51.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
Paid holidays
Travel Discounts
Job Description
OTO Development is an industry-leading hotel development and management company renowned for its partnership with the strongest hospitality brands. OTO owns and operates a diverse portfolio of upscale select service, extended stay, and lifestyle hotels situated in key markets across the United States. The company has been honored multiple times as Developer of the Year by major brand partners and has earned numerous accolades for outstanding guest service, operational excellence, community service, as well as sales, marketing, and revenue success. OTO Development prides itself on delivering exceptional hospitality experiences while maintaining a strong commitment to operational efficiency and team member... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years hotel management experience preferred
- Previous leadership experience in the hotel industry
- Food and beverage experience preferred
- Valid driver’s license
- Ability to coach and manage teams effectively
- Strong financial knowledge
- Customer service focus
- Ability to walk and stand for extended periods
- No travel required
- Strong time management and organizational skills
Job Qualifications
- High school diploma required with college degree preferred
- Minimum of 3 years hotel management experience preferred
- Previous hotel leadership experience with proven team management success
- Extensive financial knowledge and strong business acumen
- Ability to coach, train, praise, and discipline employees consistently
- Strong customer focus to deliver optimal employee and guest satisfaction
- Effective communication and interpersonal skills
- Valid driver’s license from the appropriate state
- Demonstrated drive for results and action orientation
- Strong time management skills
Job Duties
- Coach and support hotel team to manage wages and controllable expenses effectively
- Manage costs within the hotel including supplies, utilities, food and beverage, and labor to stay within budget
- Ensure service and technical training throughout the property
- Oversee housekeeping operations daily to ensure cleanliness and functionality
- Review financial reports to assess property performance and develop improvement strategies
- Maintain open and collaborative relationships with team members and ensure an open door policy for feedback
- Hire and develop team members with strong expertise and leadership
- Foster team commitment to exceptional service and participate in daily meetings
- Serve as guest advocate, resolving issues and improving satisfaction
- Ensure compliance with franchise standards and maintain a safe, secure property
- Monitor service behaviors and provide feedback
- Analyze guest feedback data to identify and implement service improvements
- Ensure operational areas meet or exceed guest expectations
- Inspire and motivate team to achieve operational excellence
- Oversee team performance and resource allocation efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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