Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,800.00 - $75,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Meal Allowances
Job Description
The hiring establishment is a distinguished hotel operating under the Hyatt Centric and Caption by Hyatt brands. Recognized for its commitment to delivering excellent guest experiences, the hotel combines modern hospitality services with a dedication to cleanliness, operational efficiency, and guest satisfaction. Known for its vibrant and guest-focused atmosphere, this hotel caters to both business and leisure travelers, providing them with a comfortable and welcoming environment. As part of the Hyatt family, the property maintains high standards in all operational areas including Front Office, Housekeeping, and Food & Beverage. These departments work cohesively to ensure seamless service delivery, maximizing guest... Show More
Job Requirements
- Bachelor’s degree in Hospitality Management or related field preferred
- Minimum 5 years of hotel management or supervisory experience
- Strong computer skills
- Highly motivated and energetic
- Previous operations experience in management or supervisory capacity
- Ability to work flexible hours including evenings, weekends, and holidays as needed
- Strong interpersonal and communication skills
- Ability to manage multiple departments simultaneously
- Proficiency with property management systems and night audit procedures
Job Qualifications
- Excellent guest service skills
- Strong organizational skills
- Proven problem-solving ability
- Ability to multi task in a fast paced environment
- Strong communication and leadership skills
- Knowledge of property management computer programs
- Understanding of purchasing and inventory management
- Experience in scheduling and labor management
- Staff training proficiency
- Familiarity with payroll processing
- Previous hotel management or supervisory experience
- Experience in operations management or supervisory role
Job Duties
- Assist the Director of Operations with managing the Front Office, Housekeeping and Food and Beverage operations
- Provide strong lobby presence to assist front desk agents and guests
- Provide all aspects of shift coverage in Front Office, Housekeeping, and Food and Beverage operations as needed
- Monitor pre-arrival planning process to effectively deliver against guest preferences, maximize use of room inventories, and drive incremental revenue
- Understand brand standards and operation requirements for performance in each of the discipline areas
- Coordinate labor scheduling and lead shifts across each discipline area depending on property needs
- Direct and work with team members to carry out guest arrival and departure procedures, support operational needs of Restaurant, Bar, and other Food and Beverage Outlets
- Ensure Front Office and Housekeeping are functioning to Hyatt Centric and Caption by Hyatt standards
- Handle guest special requests and customer complaints during shift
- Perform all other front desk duties and responsibilities
- Investigate and handle complaints, disturbances, emergencies during shift
- Manage team members attendance calendar, time edits, and conduct call-arounds for shifts as needed
- Coach, train, counsel hourly team members and administer discipline as needed
- Perform some Night Audit functions, able to review all Night Audit related functions and produce Night Audit reports
- Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency
- Attend all hotel required meetings and trainings
- Any other duties as assigned by the Director of Operations or General Manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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