Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a renowned hotel development and management company that excels in owning and operating a diverse portfolio of upscale select-service, extended stay, and lifestyle hotels in key markets across the United States. Established as a leader in the hospitality industry, OTO Development has repeatedly earned recognition from major brand partners, receiving titles such as Developer of the Year. The company's commitment to excellence is demonstrated not only through its award-winning properties but also through its dedication to outstanding guest service, operational efficiency, and community involvement. OTO Development's reputation is built on a foundation of delivering superior experiences for... Show More
Job Requirements
- At least high school diploma, college degree preferred
- Minimum 3 years of previous hotel management experience preferred
- Previous leadership experience in hotel operations
- Food and beverage experience preferred
- Extensive financial knowledge and strong business acumen
- Valid driver's license
- Ability to coach, train, praise, and discipline employees consistently
- Strong time management and multitasking abilities
- Customer-focused approach to deliver optimal satisfaction
- Able to walk and stand for extended periods
- No travel required
Job Qualifications
- High school diploma required, college degree preferred
- Minimum 3 years of hotel management experience preferred
- Prior hotel leadership experience with proven success in leading teams
- Experience in food and beverage preferred
- Strong business acumen and extensive financial knowledge
- Ability to coach, train, praise, and discipline employees effectively
- Excellent time management skills
- Demonstrated drive for results and operational efficiency
- Strong customer focus to enhance employee and guest satisfaction
- Valid driver's license from the appropriate state
Job Duties
- Coach and support hotel team to effectively manage wages and controllable expenses
- Manage costs within the hotel including supplies, utilities, food and beverage and labor expenses to within budgeted parameters
- Ensure service, technical skills and other training occurs throughout the property to support successful daily operations
- Ensure the cleanliness and functionality of rooms and entire building of the hotel
- Effectively run and oversee the housekeeping department ensuring it operates effectively on a daily basis
- Review financial reports and statements to assess property performance versus budget and develop strategies to improve performance
- Establish and maintain collaborative relationships with direct reports and team, ensuring open communication
- Hire team members demonstrating expertise, creativity, and leadership to meet business needs
- Foster team commitment to exceptional service and model desired service behaviors
- Serve as a guest advocate to resolve guest and operational issues
- Be visible and interface regularly with customers to obtain feedback on product quality and service levels
- Provide feedback to team members on service behaviors and conduct training as needed
- Analyze guest feedback and service issues to identify trends and implement improvements
- Ensure the building is well maintained and operational areas exceed guest expectations
- Make decisions to remove obstacles to team success and ensure adequate resources
- Inspire and motivate teams to achieve operational excellence
- Administer policies fairly and consistently and recognize team member performance
- Ensure property meets franchise standards
- Maintain the property as a safe and secure facility
- Communicate and ensure execution of hotel emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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