Operations Manager

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $43,000.00 - $43,888.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Employee Referral Program

bonus program

Merit Increase

Paid vacation

Flex Days

401k with Employer Contribution

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

long-term disability insurance

short-term disability insurance

accident insurance

critical illness insurance

Job Description

MHG Hotels LLC is a reputable hotel management company committed to delivering outstanding hospitality services across its diverse portfolio of properties. Known for upholding high standards of guest satisfaction and operational excellence, MHG Hotels LLC values the contributions of its dedicated team members who strive to create memorable experiences for every guest. The company fosters an inclusive work environment that respects and appreciates employee diversity, nurturing a culture where every team member can thrive and grow professionally. MHG Hotels LLC offers competitive salaries, comprehensive benefits, and ample opportunities for career advancement in the hospitality industry.

The Operations Manage... Show More

Job Requirements

High school diploma or equivalent
Hotel management experience required
Ability to stand, walk, and sit for extended periods
Ability to read and visually verify information in various formats
Capability to grasp, turn, and manipulate objects requiring fine motor skills
Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance
Availability to work flexible schedules including nights, weekends, and holidays
Professional and clean appearance
Strong communication and interpersonal skills
Ability to perform other reasonable job duties as requested

Job Qualifications

Hotel management experience
Hospitality degree preferred
Strong leadership and team management skills
Excellent interpersonal and communication skills
Ability to handle guest complaints effectively
Knowledge of SOPs, policies, procedures, and service standards
Budget management skills
Understanding of P&L statements
Ability to develop and implement strategic goals
Commitment to high standards of health, safety, and customer service
Flexibility to work days, nights, weekends, and holidays
Professional demeanor and appearance

Job Duties

Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests
Ensure compliance with SOPs, policies, procedures, and service standards
Handle guest complaints and oversee service recovery process
Assist in managing budget and ensure revenue and guest satisfaction goals are met
Develop short and long-term strategic goals for performance improvement
Understand and analyze the P&L statement
Meet all report deadlines daily, weekly, and at month end
Work closely with department managers and general manager to maximize room yield and hotel revenue
Oversee and manage all departments and work closely with department heads daily
Maintain great communication between departments and the General Manager
Be responsible for occupational health, fire, and life safety
Strive to improve service performance
Maintain a friendly, cheerful, and courteous demeanor at all times
Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example
Encourage and build mutual trust, respect, and cooperation among team members
Serve as a role model to demonstrate appropriate behaviors
Communicate clear and consistent messages regarding processes throughout all departments
Develop specific goals and plans to prioritize, organize, standards and meeting customer expectations daily
Support different departments in their daily operations
Identify developmental needs of others and provide coaching, mentoring, or other assistance
Perform other reasonable job duties as requested by the General Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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