Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $74,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
fitness center access
Job Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. As a dominant player in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has built a reputation for excellence and growth. The company is expanding rapidly in Europe, Latin America, and the Caribbean, managing a portfolio of global properties with an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues. Highgate provides expert guidance throughout the entire hospitality property cycle, including planning, development, recapitalization, and disposition. Leveraging industry-leading proprietary... Show More
Job Requirements
- 1 year of related experience required
- Must be proficient in Windows, company approved spreadsheets and word processing
- Must have a valid driver’s license from the applicable state
- Long hours sometimes required
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly
- Ability to stand during entire shift
- Maintain a warm and friendly demeanor at all times
- Must communicate effectively both verbally and in writing with employees and guests
- Must be able to listen, understand, and clarify concerns
- Must multitask and prioritize tasks to meet deadlines
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance according to scheduling needs
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with Highgate Hotel Standards and regulations
- Maximize efforts towards productivity and assist in implementing solutions
- Effectively handle problems including anticipating, preventing, identifying and solving
- Understand and evaluate complex information from various sources
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- 1 year of related experience
- Proficient in Windows, company approved spreadsheets and word processing
- Valid driver’s license
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Strong problem-solving skills
- Ability to maintain confidentiality
- Capable of understanding and evaluating complex information
Job Duties
- Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk
- Respond to all guests' requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner
- Follow up to ensure guest satisfaction
- Assist with development of employee morale and training
- Maintain a professional working relationship and promote open lines of communication with senior leadership, employees and other departments
- Operate all aspects of the hotels computer system, including software maintenance, report generation and analysis, and simple programming
- Monitor proper operation of the P.B.X. console and ensure employees maintain Highgate Hotel S.O.P.s in its use
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.s
- Ensure implementation of all Highgate Hotel policies and house rules
- Conduct guest check-ins and checkouts
- confirm that all SOPs are being followed properly
- Supervise all line level associates in various departments with daily duties
- Train new employees, help to develop and implement training programs
- Conduct interviews with applicants and participate in hiring decisions
- Scheduling and payroll functions for various departments
- Maintain log of rooms in out of order status
- Authorize and sign adjustments and paid outs over the limit
- Oversee discrepancy report and monitor follow-through
- Supervise housekeeping regarding daily room status
- Operate radios efficiently and professionally in communicating with hotel staff and ensure proper use of radio etiquette within the department
- Ensure correct and accurate cash handling
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
- Be aware of all rates, packages and promotions currently underway
- Follow and enforce all Highgate Hotel credit policies
- Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and other employees
- Ensure participation within department for monthly Highgate Hotel Enrichment Committee
- Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores
- Assist with sign off of all Service Standards by Position for Guest Services staff
- Monitor all V.I.P.s, special guests and requests
- Review Guest Request log on a daily basis
- Oversee complaint and request log
- Log all absenteeism and employee lateness
- Monitor energy management, PBX, Pay-TV consoles to ensure proper functioning of equipment
- Block rooms for special groups
- Participate in Room Inspection programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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