Operations Manager

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $39,200.00 - $74,100.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Paid holidays

Job Description

Highgate is a premier real estate investment and hospitality management company that stands out as a leading innovator in the hospitality industry. Known for its dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has been rapidly expanding its reach internationally across Europe, Latin America, and the Caribbean. The company's impressive portfolio consists of global properties valued at over $20 billion, generating more than $5 billion in cumulative revenue annually. Highgate leverages its extensive industry expertise to guide properties through every phase of the hospitality cycle, including planning, development, recapitalization, and... Show More

Job Requirements

Minimum one year of related experience
Proficient in Windows and company-approved spreadsheets and word processing software
Valid driver's license from the state of employment
Ability to work long hours when required
Capable of exerting up to 20 pounds of force occasionally and up to 10 pounds frequently or constantly
Ability to stand for the duration of the shift
Maintain a warm and friendly demeanor
Effective verbal and written communication skills with employees and guests
Ability to listen attentively and clarify concerns
Ability to multitask and prioritize tasks
Attend all required hotel meetings and trainings
Participate in Manager on Duty coverage when required
Maintain regular attendance
Maintain high personal appearance and grooming standards including wearing nametag
Comply with hotel standards and regulations
Ability to handle problems proactively and effectively
Ability to maintain confidentiality
Perform other duties as assigned by management

Job Qualifications

One year of related experience
Proficiency in Windows, company approved spreadsheets and word processing
Valid driver's license from the applicable state
Strong communication skills both verbal and written
Ability to multitask and prioritize departmental functions
Demonstrated leadership abilities
Competency in problem-solving and conflict resolution
Basic understanding of hospitality standards and practices

Job Duties

Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk
Respond to all guests’ requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner
Assist with development of employee morale and training
Maintain a professional working relationship and promote open lines of communication with senior leadership, employees and other departments
Operate all aspects of the hotels computer system, including software maintenance, report generation and analysis, and simple programming
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s
Ensure implementation of all Highgate Hotel policies and house rules
Conduct guest check-ins and checkouts
confirm that all SOP's are being followed properly
Supervise all line level associates in various departments with daily duties
Train new employees, help to develop and implement training programs
Conduct interviews with applicants and participate in hiring decisions
Scheduling and payroll functions for various departments
Maintain log of rooms in “out of order” status
Authorize and sign adjustments and paid outs over the limit
Oversee discrepancy report and monitor follow-through
Supervise housekeeping regarding daily room status
Operate radios efficiently and professionally in communicating with hotel staff
Ensure correct and accurate cash handling
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Be aware of all rates, packages and promotions currently underway
Follow and enforce all Highgate Hotel credit policies
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Ensure participation within department for monthly Highgate Hotel Enrichment Committee
Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores
Assist with sign off of all Service Standards by Position for Guest Services staff
Monitor all V.I.P.'s, special guests and requests
Review Guest Request log on a daily basis
Oversee complaint and request log
Log all absenteeism and employee lateness
Monitor energy management, PBX, Pay-TV consoles to ensure proper functioning of equipment
Block rooms for special groups
Participate in Room Inspection programs

Job Location

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please contact the employer.

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