Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $63,560.84 - $76,375.06
Benefits
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Health Insurance
Dental Insurance
Paid Time Off
Job Description
The hospitality industry continues to evolve with a growing demand for exceptional guest experiences and operational excellence. Joining a prominent hotel brand renowned for its commitment to quality service, innovation, and employee development offers a unique opportunity for those aspiring to make a significant impact in hotel management. This well-established hotel operates 24 hours a day, 7 days a week, ensuring guests receive impeccable service whenever they visit. The hotel offers full-service amenities including food and beverage operations, rooms division, and various guest services that cater to diverse traveler needs. With a focus on continuous improvement and guest satisfaction, the... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 4 years hotel management experience at department head level or above
- Proven experience in full service hotel operations
- Strong verbal and written communication skills
- Proficiency in Microsoft Word and Excel
- Ability to analyze financial reports and perform budget forecasting
- Excellent problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexibility to work varied shifts including weekends and holidays
- Physical ability to walk, stand, sit, and lift up to 10 pounds regularly
Job Qualifications
- Minimum of 4 years hotel management experience of department head or above
- Full service hotel experience
- Proven managerial skills including decision making, deadline management, contract negotiation, analytical ability, planning, and coordination of large scale work projects
- Excellent verbal and written English communication skills
- Ability to read, communicate verbally and in writing, and prepare complex occupancy reports
- Computer literate in MS Word and Excel
- Complex mathematical skills and proficiency using Excel spreadsheets for budgets and forecasting
- Strong leadership and interpersonal skills
- Experience handling guest complaints and operational challenges
Job Duties
- Implements and manages hotels daily quality process including goal communication, staff member improvement, and compliance with hotel standards of product and performance, service recovery and problem prevention
- Communicates effectively both verbally and in writing to provide clear direction to staff
- Assigns and instructs all direct reports in details of work
- Observes performance and encourages improvement
- Monitors hotel traffic and makes staffing adjustments accordingly
- Supervises and reviews costs and inventory
- Fields guests complaints, conducting thorough research to develop effective solutions and negotiate results
- Prepares written correspondence to customers
- Remains calm and alert during emergency situations and heavy hotel activity
- Plans and implements detailed steps using experienced judgment and discretion
- Prepares and presents group information for property reviews with owner representatives and corporate executives
- Supervises budgeting, forecasting, training, motivating and staffing of Rooms and Food & Beverage Departments
- Reviews security and manager on duty log daily, reports to general manager and coordinates with department heads
- Works closely with general manager in establishing and monitoring policies to ensure profitability and consistency
- Plans, organizes, and participates in various hotel meetings
- Conducts disciplinary action as required
- Ensures a high level of customer satisfaction and builds long term mutually beneficial customer relationships
- Coordinates and communicates with internal and external customers and follows up
- Displays leadership in guest hospitality and ensures consistent, high level service
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback and effectively resolves guest problems and complaints
- Reviews guest service results with leaders and participates in corrective action plans
- Emphasizes guest satisfaction during departmental meetings focusing on continuous improvement
- Utilizes hotel systems to capture and manage customer information
- Demonstrates commitment to hospitality operating principles and philosophies
- Holds self and others accountable for achieving results
- Addresses conflict timely
- Contributes to team results
- Deals with change effectively
- Makes decisions with available information
- Conducts one on one meetings with direct reports for development
- Maintains open communication channels and monitors employee relations
- Aids in establishing positive relationship between hotel corporation and property owners
- Ensures all licenses, permits, contracts, insurance, inspections are in order
- Prompts submission of corporate, divisional and governmental reports
- Surveys and performs daily property inspections to identify areas for improvement
- Performs duties and special projects as assigned
- Hires best people based on talent, diversity and skills
- Develops departmental orientation and training programs
- Implements and manages training initiatives
- Manages employee progressive discipline procedures
- Ensures regular communication and awareness of business objectives
- Solicits feedback and addresses employee concerns
- Celebrates successes and maintains employee recognition program
- Pursues learning and self-development to enhance growth
- Attends departmental meetings and communicates information
- Supports public relations initiatives
- Represents general manager at meetings and calls
Job Location
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