Operations Manager 1, Multi-Service

Sodexo is a global leader in quality of life services, dedicated to improving the lives of individuals through a diverse range of integrated solutions, including food services, facilities management, and catering. The company operates worldwide, focusing not just on service delivery but also on fostering economic, social, and environmental progress within the communities it serves. Sodexo places great emphasis on diversity, inclusion, and equitable treatment of all employees, creating a welcoming workplace where everyone’s ideas and contributions are valued. This commitment ensures a collaborative team environment, empowering employees to thrive and contribute to the company’s success.

The Operations Manager 1, Multi-Service role at Sodexo is based at Queen's Medical / Kahi Mohala Behavioral Health facility on Oahu, Hawaii. This smaller facility specializes in child and adolescent mental health services and is set on a 14.5-acre campus on the west side of Oahu. This is a unique opportunity to lead operations within a healthcare environment that emphasizes compassionate patient care and high service standards. The Operations Manager will have direct oversight of both Food Services and Environmental Services, ensuring that both departments operate efficiently, safely, and in compliance with regulatory standards.

This position reports directly to the General Managers of Food Services and Environmental Services at the nearby Queen's Medical Center-West Oahu. The dual responsibility requires strong leadership skills to oversee daily operations, provide training and support to frontline staff, and maintain stringent safety and quality documentation across both departments. Additionally, managing patient, family, and clinical interactions is a crucial component of the role, aiming to enhance satisfaction and responsiveness in service delivery.

Financial management, strategic planning, and client relationship management are essential aspects of this role, helping to meet organizational goals while maintaining operational excellence. The Operations Manager will play a critical role in upholding bio-waste handling protocols, disinfectant use, and cleaning processes within Environmental Services to maintain a safe and sanitary environment.

Sodexo offers a competitive salary package that reflects a candidate’s education, skills, experience, and training. Employment benefits include medical, dental, and vision care programs, wellness initiatives, a 401(k) plan with matching contributions, paid time off, company holidays, career advancement opportunities, and tuition reimbursement. Comprehensive benefits and detailed employment information are provided to new hires, supporting their professional growth and well-being.

This role requires proven leadership abilities to motivate and develop teams across multiple service lines, experience in safety and sanitation within healthcare or similar settings, and strong communication and multitasking capabilities. Candidates must be adaptable to changing operational demands and ideally possess, or be willing to learn, Environmental Services operations and Sodexo’s internal systems including FMS, TMC, SMG, and Catetrax. A bachelor’s degree or equivalent experience is required, along with a minimum of three years of management and relevant functional experience in facilities or food services. Overall, this position is ideal for a dynamic leader ready to step up and make a significant impact on healthcare support services at a respected organization.