Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels cars cruises and more
Job Description
American Airlines is the largest airline in the world, renowned for connecting people and places with exceptional service and global reach. As a major player in the transportation and aviation industry, American Airlines is committed to providing an inclusive and diverse work environment where employees can thrive and grow. The company offers a wide range of career opportunities and is dedicated to supporting its team members through comprehensive benefits, travel perks, and continuous personal and professional development. With over 20 Employee Business Resource Groups, American Airlines fosters a sense of belonging and collaboration among its workforce, helping individuals reach their... Show More
Job Requirements
- High school diploma or GED equivalency
- PC Sabre DECS and RES experience
- Must be able to work shift work including weekends and holidays
- Must be able to work on-site at assigned base location
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas SIDA and secure US Customs security badge if applicable
- Must pass U S Department of Transportation DOT mandated drug test
Job Qualifications
- High School diploma or GED equivalency
- PC Sabre DECS and RES experience
- Ability to work shift work including weekends and holidays
- Ability to work on-site at assigned base location
- Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
- Current Passenger Service Passenger Sales or Crew Scheduling experience
- Knowledge of company on-time performance goals and dependability metrics
- Understanding of working with a contract labor group is desirable
- Sound judgement and strong decision making skills
- Ability to work independently as well as collaboratively
- Ability to prioritize multi-task and manage several events and situations simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal oral and written communication skills
- Ability to work all shifts holidays and overtime as required
- Requires rotation of shifts and days off
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas SIDA and secure US Customs security badge if applicable
- Must Pass U S Department of Transportation DOT mandated drug test
Job Duties
- Acts as the liaison with local and system departments e.g. IOC Control Center Tower Customer Care Crew Scheduling Customer Ops Daily Ops Catering Cabin Appearance Business Partners and the Flight Department
- Oversee Flight Service base operational reliability by taking lead role in dependability engagement communication and accountability
- Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact
- Coordinates with Daily Operations IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support
- Notifies rescheduled and reassigned Flight Attendants traveling through the base
- Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight IOC and Hub Control Center leadership
- Coordinates with Crew Scheduling Tracking for pre-boarding of flights or re-crewing if necessary
- Assists with administrative duties such as delay investigations daily and monthly reports pertaining to operational activities
- Investigates and documents delays including Right Start IPD International Premium IFS International Flagship Service
- Implements selected policies as well as ensuring established guidelines are followed and enforced
- Coordinate and host base activities to support engagement initiatives
- May conduct coaching and counseling as appropriate
- Assists with Flight Attendant reasonable cause drug and alcohol testing
- Provides Flight Attendant EFB Electronic Flight Bag support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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