Operations Associate, Guest Services, IEGSAFT

Ronald McDonald House Charities of Southern California (RMHCSC) is a nonprofit organization dedicated to creating, finding, and supporting programs that directly improve the health and well-being of children and their families. The Inland Empire branch of this charity provides a supportive, home-like environment for families with children undergoing medical treatment at nearby hospitals. By offering a place to stay, meals, and emotional support, RMHCSC helps ease the financial and emotional burden on these families during challenging the times. The organization is known for its compassionate and community-driven approach to helping families in need, making a positive impact on thousands of lives every year. RMHCSC operates through the generous contributions of volunteers, donors, and dedicated staff members, all united by the mission of providing comfort, care, and hope to children and families facing critical health issues.

The Operations Associate, Guest Services position is a full-time role based in the Inland Empire facility that focuses on maintaining the guest services operations of the House during scheduled shifts. This role is essential to ensuring the safety, comfort, and overall guest experience for families and visitors staying at the Ronald McDonald House. Reporting directly to the Operations Manager of Hospitality Services, the Operations Associate plays a critical role in managing day-to-day activities, supervising volunteers, and maintaining a caring and supportive environment for guests. The position is hourly, with a pay rate ranging between $18.00 and $20.00 per hour, and classified as non-exempt under the Fair Labor Standards Act.

As the Operations Associate, Guest Services, the individual is responsible for not only greeting and assisting guests but also responding to emergency situations and ensuring compliance with the organization's safety standards. This role requires a balance of administrative duties, including data entry and inventory management, and hands-on responsibilities, such as supporting housekeeping tasks, monitoring the clean and orderly condition of guest rooms and common areas, and providing hospitality services with a positive and professional attitude. The position demands strong customer service skills, the ability to multitask effectively in a fast-paced environment, and excellent communication capabilities.

Additional responsibilities involve training new hires in front desk operations, managing California Children’s Services (CCS) processes, and performing regular checks and audits to uphold the high standards of cleanliness and guest satisfaction. The Operations Associate also works closely with social workers to prioritize and manage room referrals and day use requests, ensuring that families receive timely and appropriate lodging accommodations.

The role requires a high level of dependability and flexibility, as the work schedule may include weekdays, weekends, evenings, overnight/graveyard shifts, and holidays. Successful candidates should demonstrate sound judgment, organizational skills, and a pleasant demeanor. Proficiency with Microsoft Office and comfort with various databases are also essential. Multilingual candidates are encouraged to apply to better support the diverse guest population. Physical demands include standing, walking, and occasional lifting of up to 25 pounds, as well as the ability to communicate effectively with a variety of stakeholders. Employees must have a valid California Driver’s License with a clean driving record due to occasional transportation needs.

Overall, this role is a vital part of the RMHCSC Inland Empire team, providing an essential service to families at a difficult time in their lives and embodying the charitable spirit and mission of the Ronald McDonald House Charities.