Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional Development
Job Description
The Bay Club Company (TBCC) is a premier hospitality and fitness organization dedicated to providing exceptional club experiences to its members. With a strong emphasis on community, professionalism, and member satisfaction, TBCC fosters a unique culture that is guided by core values known as the "Actions We Live By." These values emphasize honesty, proactive ownership, humility coupled with hard work, unity as one team, and an insatiable curiosity to understand and improve continuously. TBCC operates at the intersection of luxury wellness, hospitality, and membership club management, serving a diverse clientele who seek superior amenities and outstanding customer service within a... Show More
Job Requirements
- Ability to perform primary job functions satisfactorily
- Knowledge of company policies and regulations
- Ability to read, understand, and communicate effectively in writing and orally
- Proficiency with club software and email communication software such as Microsoft Outlook
- Minimum of one year experience in hospitality or related service role
- Food safety certification if applicable
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated with ability to anticipate needs and willingness to learn
- Well organized and detail oriented
- CPR certified
- Physical ability to stand for extended periods, lift and/or move up to 50 pounds, and perform cleaning and maintenance tasks
- Flexibility to work day and evening shifts, weekends, and holidays
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- Food safety certification if applicable
- Professional and friendly manner with excellent customer service skills
- Strong verbal communication and conflict resolution abilities
- Enthusiastic and responsible team player
- Self-motivated and takes initiative to anticipate needs and acquire new skills
- Well organized and detail oriented
- CPR certification
Job Duties
- Greet members and guests upon arrival to the club
- Check members in by verifying their membership
- Ensure guests complete guest registration waivers and pay applicable fees
- Book appointments, programs, and class reservations for members
- Provide information regarding club programming and facilities
- Deliver exceptional service experience to members, guests, and associates
- Represent the club professionally through image, dress, communication, and follow-up
- Operate cash register and process payments
- Manage cash and balance cash drawer each shift
- Perform opening and/or closing duties as required
- Answer and transfer phone calls
- Create and serve food and beverage items
- Promote daily specials and encourage order upgrades
- Maintain clean, safe work environment per food safety standards
- Act as host in designated pool or event spaces
- Assist with maintaining refreshment stations and towel operations
- Audit cars parked in parking garage if applicable
- Assist in maintaining cleanliness and stock levels throughout the club
- Perform detailed cleaning and preventive maintenance tasks
- Assist with laundry functions including collecting, washing, drying, and folding towels
- Communicate timely and actively participate in meetings and trainings
- Flexibility to work various shifts including evenings, weekends, and holidays
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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