Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
employee training
Career Development
Job Description
Swissport is a global leader in the aviation services industry, providing exceptional Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually across multiple international airport hubs. With a mission to deliver consistent and tailor-made solutions worldwide, Swissport is dedicated to enhancing the overall customer experience through innovative, safety-focused, and reliable aviation support. The company’s core values of Show You Care, Do the Right Things, and Win as a Team underpin its commitment to outstanding service quality and collaborative teamwork, reflecting its status as a preferred partner in the aviation sector.
The Operations Agent role at... Show More
The Operations Agent role at... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum six months experience in relevant operational roles
- Effective verbal and written communication skills in English
- Proficiency in Microsoft Word, Excel and Outlook
- Ability to manage multiple tasks in a fast-paced environment
- Strong interpersonal and customer relations skills
- Flexibility to work evenings, weekends and holidays
- Ability to maintain and update personal operational qualifications
- Willingness to act in supervisory capacity when needed
Job Qualifications
- High school diploma or GED equivalent
- Minimum six months experience
- Effective communication skills (verbal and written) in English
- Internal and external customer relations skills
- Computer literate with proficiency in Microsoft Word, Excel and Outlook
- Ability to work flexible schedules including evenings, weekends and holidays
Job Duties
- Coordinate ramp offload and loading activities
- Coordinate crew wake up and pick up times
- Prepare flight documents including flight plans, weather briefings, NOTAMs, etc.
- Prepare flight messages including arrival and departure messages, load messages, etc.
- Monitor emails and messages
- Report required information to designated flight dispatch for flight planning purposes
- Accurately prepare and send Load Distribution Manager (LDM) and Centralized Performance Monitoring (CPM) messages per carrier standards
- Conduct post-flight review of flight folder ensuring all required documents are present and checklists complete
- Complete load planning including cargo and baggage as required
- Prepare Notification to Captain (NOTOC) for crew based on cargo load, if required
- Maintain personal qualifications in all required areas, i.e., weight and balance, dangerous goods
- Accurately prepare weight and balance load sheets and trim data for the flight, if required
- Coordinate and transmit information to centralized load control, if required
- Coordinate fueling activities and liaise with fuelers
- Liaise with catering companies as required
- Coordinate boarding of passengers with cabin and flight crew
- Verify baggage reconciliation prior to departure
- Act as Account Supervisor when Supervisor is not present
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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