Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $26.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Training and Development
Job Description
The hiring company operates within the airline industry, specializing in providing exceptional ground handling and passenger services at airport terminals. This organization is dedicated to ensuring that airport operations run smoothly and efficiently to support airline schedules and deliver a positive travel experience for passengers. The company prides itself on its commitment to safety, regulatory compliance, and customer service excellence, adhering to industry standards and government regulations.
The role offered is for an Operations (Ops) Agent who plays a critical function in managing flight weight and balance planning through the use of advanced airline systems. This position also over... Show More
The role offered is for an Operations (Ops) Agent who plays a critical function in managing flight weight and balance planning through the use of advanced airline systems. This position also over... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in airline or contracted airline services
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Must treat all information as confidential
- Ability to cope with early/late flights, weather, mechanical delays, and passenger re-accommodation
- Must pass pre-employment and random drug tests
- Ability to read, understand and carry out instructions in English
- Must meet necessary requirements to obtain security sensitive identification badge
- Must be a U.S. citizen or possess necessary work authorization from the Immigration and Naturalization Service
- Ability to resolve problem situations with passengers
- Ability to sit, stand, lift, and/or bend throughout the shift
- Willingness and ability to work in various climatic conditions including extreme heat and cold
- Possess the tact to deal with all levels of situations with clients, employees, and the public
Job Qualifications
- High school diploma or equivalent
- Previous airline or contracted airline services experience preferably in roles such as Ticket Agent, Gate Agent, or Operations
- Strong mathematical problem solving skills
- Excellent verbal and written communication skills
- Ability to sit, stand, lift, and/or bend throughout shift
- Ability to work in diverse climatic conditions including extreme heat and cold
- Ability to resolve problem situations with passengers
- Knowledge of safety and regulatory requirements
- Ability to communicate effectively in English
- Ability to obtain security sensitive identification badge
- U.S. citizenship or appropriate authorization to work in the United States
Job Duties
- Utilize the airline system to plan flight weight and balance including determining the number of passengers that may safely be boarded given anticipated and actual weight and balance calculations
- Oversee the gate functions and pre-board/boarding process while meeting the requirements of an on-time departure
- Perform all duties of subordinate employees when necessary
- Monitor employee activity and make adjustments as needed
- Ensure employees follow all regulations and procedures
- Communicate effectively with fellow employees, client representatives, and passengers
- Report safety hazards and equipment problems to management
- Maintain cleanliness of work area and report maintenance needs
- Adhere to company policies, participate in achievement of company objectives, and perform quality assurance service audits
- Implement and participate actively in the Safety Management System (SMS)
- Maintain Quality Assurance oversight for operational and safety issues providing corrective actions as necessary
- Respond to inquiries from clients, staff, and passengers courteously
- Attend meetings and in-services as required
- Utilize company and client equipment, supplies, and resources conscientiously and cost effectively
- Ensure proper uniform and identification badge display at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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