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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) matching
Paid Time Off
Parental leave
Referral program
Job Description
Newrest is a global leader in the out-of-home catering industry, operating across 54 countries and serving a variety of sectors with comprehensive catering and related services. As one of the world’s foremost companies in multi-sector catering, Newrest employs over 36,000 dedicated professionals who strive daily to provide balanced, diverse, and delicious meals to consumers. Upholding strict hygiene and food safety standards is a hallmark of Newrest’s commitment to quality and customer satisfaction. The company’s extensive reach and specialization make it a trusted partner in many markets, providing innovative solutions and maintaining a culture of excellence and continuous improvement.
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Job Requirements
- bachelors degree in operations management, business management, or related field
- 7-10 years of relevant experience in inflight catering, airport hub operations, manufacturing, logistics, or food industry
- proven leadership experience managing large teams of over 250 exempt employees
- excellent communication skills across various organizational levels
- thorough understanding of HACCP and food safety standards
- proficiency in Microsoft Excel, Word, and PowerPoint
- strong problem-solving and organizational skills
- ability to work in fast-paced, dynamic environments
- knowledge of lean manufacturing and root cause analysis techniques
- commitment to safety and quality compliance
Job Qualifications
- bachelors in operations management, business management, or related field
- 7-10 years experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 250+ exempt level employees
- strong leadership experience with experience in start-up or turnaround environments
- strong communication skills with ability to communicate with non-exempt to upper management levels
- good knowledge of investigation procedures and root cause analysis
- understanding of lean manufacturing principles and operational processes
- strong knowledge of HACCP and food safety standards
- strong ability with Excel, Word, and PowerPoint
- excellent organizational and motivational skills
- outstanding attention to detail and observation ability
- strong analytical skills for interpretation of data to manage risk effectively
Job Duties
- infuse the Newrest culture throughout the facility through the managers and by example
- hold managers accountable for meeting expectations and KPIs
- mentor and coach managers as needed to ensure performance and adherence to policy and culture
- train, coach and mentor managers and other direct reports to provide strong talent bench for succession planning and career advancement
- ensure that all policies and procedures are followed by Newrest and client's requirements
- communicate effectively with all crew members and team members
- hold team members accountable for all expectations
- fully responsible for the operations of the entire unit including production, logistics, supply, safety, quality, personnel and customer service
- ensure all quality and safety procedures and program are adhered to by everyone
- ensure all catering needs are met in a timely manner
- meet all KPIs according to customer requirements and KPI standards
- properly plan and foresee issues that may cause delays, poor quality, or safety hazard
- develop and implement operating methods and procedures to eliminate operating problems and improve product quality
- stay within proposed budget for all items
- drive improvements in productivity, cost reduction, plant output, capacity and waste while delivering quality products on-time to the customer
- ensure all processes conform to customer and Newrest specifications
- comply at all times with hygiene and manufacturing practices including HACCP and FIFO
- investigate and complete incidents/accidents documentation
- enforce safety processes and legal requirements
- evaluate talent of team members and address performance or behavioral concerns
- enhance employee morale by driving commitment and establishing an environment of trust and respect
- handle employee and management concerns and escalate to HR department
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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