Operating Partner - 208 | Whataburger208 (Terrell, TX)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $61,000.00 - $85,000.00
Work Schedule
Flexible
Benefits
Total compensation for the General Manager/Operating Partner position is $61,000 - $85,000 DOE
Competitive weekly pay
Bonus (Incentive) Program
Schedule flexibility
leadership development and career growth opportunities
Tuition Reimbursement Program
401(k) Plan
Discounted meals
Service awards
scholarship program
Paid Vacations
Job Description
Whataburger of Mesquite, Inc. is a prominent branch of the well-known Whataburger restaurant chain, recognized for its commitment to high-quality food, exceptional customer service, and community-focused values. As a leading brand in the fast-food industry, Whataburger prides itself on a unique blend of Southern hospitality and American grit, creating a memorable dining experience for customers across numerous locations. The Mesquite outlet continues this tradition, maintaining robust operational standards and fostering a welcoming environment for both staff and customers.
This position, General Manager/Operating Partner, is pivotal to the success and growth of the Mesquite Whataburger location. The General Manager serves not just as an overseer of day-to-day operations but as a true partner in business. This role involves a broad spectrum of responsibilities, including staff leadership, customer service excellence, financial management, and marketing execution, all aimed at driving sales growth and operational efficiency. The compensation for this position ranges from $61,000 to $85,000 annually, depending on experience, reflecting the significance of this leadership role.
The General Manager is responsible for building a strong, dedicated team that meets and exceeds the operational needs in sales, production, supervision, and service. They ensure the recruitment, development, and retention of a competent workforce, aligning with Whataburger’s values of pride, care, and love. A crucial part of their role is to maintain a clean, safe, and energy-efficient environment that is always ready for business from the customers’ perspective.
In addition to operational management, the General Manager actively participates in Whataburger’s leadership development program. This includes completing certifications that endorse their capacity to manage and lead effectively within the brand’s framework. They protect and promote the Whataburger brand, enforce strict compliance with company standards, and ensure all marketing and sales plans are implemented to maximize customer engagement and sales.
Communication and leadership are central to this role. The General Manager conducts regular meetings, facilitates training sessions, and ensures that feedback mechanisms are in place and acted upon quickly. They handle scheduling, performance reviews, disciplinary actions, and staff recognition, fostering a positive and productive workplace culture.
On the administrative side, the General Manager manages payroll, inventory control, food safety audits, and financial oversight including budget management and achieving gross operating profit targets. They are accountable for maintaining the highest standards in food quality, customer service, and operational safety while tracking performance metrics to continually enhance the unit's efficiency and profitability.
The position also requires physical stamina and the ability to perform various tasks including lifting up to 50 lbs, standing for long periods, and handling cleaning and food preparation activities. The General Manager collaborates closely with Area Managers and other stakeholders to address challenges, report critical situations, and support community and public relations efforts.
In summary, the General Manager/Operating Partner at Whataburger of Mesquite is a comprehensive leadership role that demands a blend of operational expertise, people management, financial acumen, and dedication to brand values. This role offers substantial career growth opportunities, backed by a supportive environment that values leadership development, community involvement, and employee welfare, making it an ideal position for individuals looking to make a significant impact in the food service industry while building a lasting career with a trusted brand.
This position, General Manager/Operating Partner, is pivotal to the success and growth of the Mesquite Whataburger location. The General Manager serves not just as an overseer of day-to-day operations but as a true partner in business. This role involves a broad spectrum of responsibilities, including staff leadership, customer service excellence, financial management, and marketing execution, all aimed at driving sales growth and operational efficiency. The compensation for this position ranges from $61,000 to $85,000 annually, depending on experience, reflecting the significance of this leadership role.
The General Manager is responsible for building a strong, dedicated team that meets and exceeds the operational needs in sales, production, supervision, and service. They ensure the recruitment, development, and retention of a competent workforce, aligning with Whataburger’s values of pride, care, and love. A crucial part of their role is to maintain a clean, safe, and energy-efficient environment that is always ready for business from the customers’ perspective.
In addition to operational management, the General Manager actively participates in Whataburger’s leadership development program. This includes completing certifications that endorse their capacity to manage and lead effectively within the brand’s framework. They protect and promote the Whataburger brand, enforce strict compliance with company standards, and ensure all marketing and sales plans are implemented to maximize customer engagement and sales.
Communication and leadership are central to this role. The General Manager conducts regular meetings, facilitates training sessions, and ensures that feedback mechanisms are in place and acted upon quickly. They handle scheduling, performance reviews, disciplinary actions, and staff recognition, fostering a positive and productive workplace culture.
On the administrative side, the General Manager manages payroll, inventory control, food safety audits, and financial oversight including budget management and achieving gross operating profit targets. They are accountable for maintaining the highest standards in food quality, customer service, and operational safety while tracking performance metrics to continually enhance the unit's efficiency and profitability.
The position also requires physical stamina and the ability to perform various tasks including lifting up to 50 lbs, standing for long periods, and handling cleaning and food preparation activities. The General Manager collaborates closely with Area Managers and other stakeholders to address challenges, report critical situations, and support community and public relations efforts.
In summary, the General Manager/Operating Partner at Whataburger of Mesquite is a comprehensive leadership role that demands a blend of operational expertise, people management, financial acumen, and dedication to brand values. This role offers substantial career growth opportunities, backed by a supportive environment that values leadership development, community involvement, and employee welfare, making it an ideal position for individuals looking to make a significant impact in the food service industry while building a lasting career with a trusted brand.
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in restaurant management
- Ability to lift up to 50 lbs
- Ability to stand for entire shifts
- Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push
- Ability to read orders on tickets, menu boards and receipts
- Frequent contact/immersion of hands in cleaning and sanitation solutions, meat, poultry, seafood and produce
- Frequent hand washing
- Strong decision-making skills
- Ability to communicate effectively with team members and management
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- Must be able to lift up to 50 lbs
- Must have the ability to stand during entire shift
- Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push
- Ability to read (Orders on tickets, Menu Board, receipts, etc.)
- Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items
- Frequent washing of hands
Job Duties
- The General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit
- Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit
- Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic
- Makes decisions regarding the recruitment, development and performance of staff
- Demonstrates a willingness to listen to team members and address problems
- Ensures a clean, safe, and energy efficient operation during each shift
- Ensures the store is always, in the customer's eye, "ready for business."
- To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position
- Protects and promotes the Whataburger Brand at all times
- Consistently completes Orange Guidebook (OGB) and NSF checklist
- Conducts and attends meetings as required
- Schedules and conducts LTO training sessions
- Attends Quarterly Business Meeting
- Attends GM meetings as necessary
- Reports critical or unplanned situations, which require immediate action and exceeds budget ranges, to the Area Manager
- Communicates needs, deviations, exceptions and other pertinent operating data to Area Manager
- Communicates any maintenance needs of revenue producing equipment immediately
- Ensures compliance of Family Member Guidelines
- Prepares and presents ideas and recommendations to peers and upper management as assigned
- Prepares standard and special reports for upper management as assigned
- Communicates direction clearly and follows up to ensure specific actions are carried out as intended
- Ensures responsible sourcing, interview, selecting, and placing of candidates
- Actively utilizes tools for recruiting and talent selection
- Pre-screens and interviews potential job candidates, performs reference checks consistently on all Manger, Team Leader, and Team Member candidates
- Conducts New Hire Orientation as needed and schedules new hire training shifts
- Identifies and trains Team Members for future Team Leader and Manager roles
- Ensures the training of the staff and maintains a program to satisfy the restaurant's staff development plan
- Conducts and reviews training certifications
- Conducts performance reviews when necessary and works with employees to correct deficiencies
- When necessary, administers disciplinary action, up to and including termination
- Conducts and processes merit increase reviews
- Oversees effective scheduling based upon forecasted sales and hours necessary to accomplish the restaurant's goal of excellence for food quality and budget attainment
- Recognizes and rewards top performers on a regular basis
- Maintains professional relationships with Team Members, treats Team Members with fairness and sensitivity, avoiding any indication of favoritism
- Communicates all harassment complaints and other complaints involving Whataburger policy violations to Area Manager, Senior Area Manager, Director of Operations and Director of Human Resources, as appropriate
- Exemplifies leadership and stands out as a role model for others through daily interaction
- Acts as a resource for other team members
- Maintains an effective working relationship with management team
- Ensures performance of administrative tasks:
- Makes payroll corrections
- Review's payroll data prior to submission to ensure accuracy
- Reviews the OGBs and addresses any issues
- Review's pass-down communications
- Communicates maintenance issues in a timely manner and follows up with resolutions
- Ensures completion and accuracy of end of day paperwork
- Completes food and supply orders for the unit
- Conducts cash handling audits to ensure money handling compliance
- Invoice posting
- Ensures accuracy of deposit preparation and roll change delivery
- Ensures compliance of all deposit handling procedures
- Ensures compliance of all cash handling procedures
- Investigates cash and inventory losses and reports any discrepancies to the Area Manager
- Conducts and reviews Quality and Food Safety Audits
- Tracks performance per meal segment, by Dine-in and Drive-thru
- Sets individual goals to increase sales through four walls marketing and incentive programs
- Monitors quality of food production, customer service, and speed of service on all shifts
- Greets customers and solicits general and specific feedback regarding product and service quality
- Utilizes feedback to initiate immediate improvements in the shift
- Ensures accurate inventories are conducted regularly and efficient ordering is maintained
- Implements effective receiving procedures to ensure accuracy
- Ensures all food production equipment is maintained and operating according to standards
- Ensures each Manager provides a clean, safe, and energy efficient operation for Team Members and customers within the acceptable budget ranges allowed for their shift
- Presents a clean, organized, quality eating environment to the public by maintaining excellent exterior/interior and staff appearance
- Protects and promotes the Whataburger Brand at all times including proper and timely install of all POP and Marketing Department driven Brand advertising
- Investigates and ensures accurate and timely reporting of all safety incidents
- Works with and supports Area Manager on Public Relations programs
- Ensures hiring process and orientation conducted in a timely manner
- Complete end of period paperwork and reviews daily and weekly manager walks
- Implements effective suggestive sales techniques to Managers and Team Leaders
- Provides a safe environment for customers
- Ensures all food cost control systems are in place to achieve lowest possible food cost (against theoretical/ideal food cost) as it relates to GOP plan and shift specifications for the unit
- Ensures compliance with all State and Local health department required food handling certifications for entire staff
- Assumes additional responsibilities as assigned
- Establishes and maintains effective working relationships and partnerships across all business units, emphasizing restaurant operations functions within the company and its capacity to serve as a productive strategic partner
- Develops and maintains external cooperative relationships with corporate business partners that enable and support performance strategies and organizational effectiveness
- Demonstrates fiscal responsibility with all Company assets
- Manages planned or necessary expense items as authorized by the Area Manager
- Ensures Team Members, Team Leaders, and Managers follow accurate cash handling and security procedures
- Achieves the sales plan and manages expense budgets to achieve the planned Gross Operating Profit (GOP)
- Achieves the sales plan and budgeted GOP in line with Period and Quarterly projections
- Is accountable for meeting GOP budget items
- Consistently improves FMSAT engagement scores
- Achieves budgeted sales and transaction growth through consistent execution of OSAT goals and specifically TTRO goals
- Utilize budgeted labor within goals set for both maximum and minimum allowed
- Ensures unit is stocked with needed food and paper supplies for each daypart while meeting budgeted amounts for week and period time frames
- Achieve budgeted OSAT/SMG survey amounts and percentages, and Consumer Impression mystery shop scores
- Achieve exemplary OEW, NSF, Local Health Inspection scores
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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