Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Employee hotel discount
Job Description
Ascent Hospitality is a well-established hospitality management company with a diverse and extensive portfolio of hotels, complemented by a strong pipeline of new properties and acquisitions. The company prioritizes people over numbers, fostering a culture that aims to create memorable experiences for both its team members and guests. Featuring a collaborative environment, Ascent Hospitality seeks individuals who work well together with a unified purpose and have a passion for service. Ascent Hospitality's approach is deeply rooted in leadership that communicates effectively and is adaptable, embracing challenges and changes with a forward-thinking mindset. This culture not only bolsters employee satisfaction and engagement but also advances exceptional guest experiences across all properties.
Ascent Hospitality is currently seeking a uniquely qualified Opening General Manager to join their team. This role is pivotal in launching new hotel properties, overseeing team hiring, comprehensive training, and ensuring that the property meets all guest readiness criteria prior to opening. After the opening phase, the General Manager will be the key figure responsible for daily hotel operations, driving ongoing efforts to deliver excellence in guest service and achieve financial profitability. This position requires a dynamic leader who can manage multiple hotel departments including rooms, housekeeping, food and beverage, and engineering to ensure operational efficiency and profitability.
The Opening General Manager will engage in strategic planning, budgeting, forecasting, and implementing sales and marketing initiatives. They will be responsible for leading service initiatives and ensuring compliance with brand standards, while maintaining strong guest satisfaction scores. This role also involves acting as the primary liaison between hotel owners, corporate entities, and the operating hotel team. Effective communication and leadership will be essential in motivating employees, retaining talent, and leading balanced scorecard performance management.
Additional responsibilities include budget creation and monitoring, involvement in sales activities and community affairs, and active participation in employee development including conducting performance appraisals and career path guidance. The General Manager will enforce company policies and procedures, maintain safety and cleanliness standards, and uphold all franchise and corporate regulations. The role demands a hands-on leadership style with high visibility to guests and a proactive approach toward operational challenges.
Ascent Hospitality offers a competitive salary and a comprehensive benefits package including health, dental, vision, and life insurance, 401k with employer match, paid time off, and a team member hotel discount program. This role is ideal for an accomplished hospitality leader who thrives in a fast-paced environment and is passionate about delivering memorable guest experiences while driving operational success and team development.
Ascent Hospitality is currently seeking a uniquely qualified Opening General Manager to join their team. This role is pivotal in launching new hotel properties, overseeing team hiring, comprehensive training, and ensuring that the property meets all guest readiness criteria prior to opening. After the opening phase, the General Manager will be the key figure responsible for daily hotel operations, driving ongoing efforts to deliver excellence in guest service and achieve financial profitability. This position requires a dynamic leader who can manage multiple hotel departments including rooms, housekeeping, food and beverage, and engineering to ensure operational efficiency and profitability.
The Opening General Manager will engage in strategic planning, budgeting, forecasting, and implementing sales and marketing initiatives. They will be responsible for leading service initiatives and ensuring compliance with brand standards, while maintaining strong guest satisfaction scores. This role also involves acting as the primary liaison between hotel owners, corporate entities, and the operating hotel team. Effective communication and leadership will be essential in motivating employees, retaining talent, and leading balanced scorecard performance management.
Additional responsibilities include budget creation and monitoring, involvement in sales activities and community affairs, and active participation in employee development including conducting performance appraisals and career path guidance. The General Manager will enforce company policies and procedures, maintain safety and cleanliness standards, and uphold all franchise and corporate regulations. The role demands a hands-on leadership style with high visibility to guests and a proactive approach toward operational challenges.
Ascent Hospitality offers a competitive salary and a comprehensive benefits package including health, dental, vision, and life insurance, 401k with employer match, paid time off, and a team member hotel discount program. This role is ideal for an accomplished hospitality leader who thrives in a fast-paced environment and is passionate about delivering memorable guest experiences while driving operational success and team development.
Job Requirements
- Must have a high school diploma or equivalent
- 3-5 years of prior experience as a Marriott general manager, Residence Inn experience preferred
- ability to multi-task and work under pressure
- must be responsible, reliable, and ethical
- excellent written and verbal communication skills
- proficiency in Microsoft Office
- valid driver’s license
- capacity to stand and walk for long periods
- ability to lift up to 50 pounds occasionally
- must be able to lead and motivate a team
- must comply with all franchise and company procedures
- capable of working front desk shifts when running below 30 percent
- able to conduct performance appraisals and disciplinary actions
Job Qualifications
- Proven experience as hotel manager or relevant role
- must have 3-5 years prior experience as a Marriott general manager, Residence Inn experience preferred
- understanding of all hotel management best practices and relevant laws and guidelines
- demonstrable aptitude in decision-making and problem-solving
- reliable with ability to multi-task and work well under pressure
- outstanding leadership skills
- great attention to detail
- excellent written and verbal communication and interpersonal skills
- proficiency in Microsoft Office applications
- previous sales experience preferred
- valid driver’s license and ability to operate a vehicle to meet with clients
Job Duties
- Manage all sources of revenue including rooms, housekeeping, food and beverage, and engineering
- ensure all departments are profitable and maintain strong working relationships
- assist in the development and implementation of sales and marketing programs and quarterly sales strategy reports
- actively participate in sales discussions, meetings, plans, and sales calls
- know key account executives and business base and monthly production levels for each salesperson
- involve in community and/or government affairs
- create the hotel’s annual budget and monitor performance
- manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention, and conducting regular employee meetings
- ensure outstanding guest service and adherence to brand standards
- enforce and maintain a preventative maintenance program
- adhere to franchise and company procedures and regulations
- comply with corporate accounting procedures
- inspect property daily and enforce safety, comfort, and cleanliness standards
- conduct daily huddles and weekly leadership meetings
- select, train, and direct department managers and supervisors
- monitor performance and guide employees in career paths
- conduct performance appraisals and personal development plans
- aggressively reduce accidents and minimize worker’s compensation and unemployment claims
- remain highly visible and accessible to guests
- take initiative to offer assistance or answer questions
- thoroughly understand and implement brand service culture
- adhere to action plans and budget concepts
- safeguard realization and adjust deviations
- develop actions for improvement and cost savings
- coordinate management team planning including time-tables, work schedules, recruitment, and training
- be available to work front desk shifts when needed
- follow up on all guest complaints, incidents, and accidents
- maintain contacts with public authorities regarding licensing
- attend monthly department meetings
- provide a professional appearance at all times
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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