Open/Close Shift Manager

Sioux Falls, SD, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Day Shifts

Weekend Shifts

Benefits

Direct Deposit

Free Meals

Paid vacation

Annual performance review

Performance based wage increases

Medical insurance

Dental Insurance

vision benefits

on the job training

Advancement opportunities

401(k) - not matched

Shoe credits

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its quality hamburgers, fresh ingredients, and commitment to customer satisfaction. Established in 1969, Wendy's has grown to become one of the largest and most successful quick-service restaurants worldwide, with thousands of locations serving millions of customers daily. Known for its signature square-shaped beef patties and a menu that offers a variety of options including salads, chicken sandwiches, and baked potatoes, Wendy's prides itself on maintaining high standards of food quality and service. The company fosters a dynamic environment where employees are encouraged to develop their skills, advance professionally, and contribute to a welcoming and efficient workplace. Working at Wendy's means joining a team that values integrity, respect, and innovation while striving to exceed customer expectations consistently.

As an Open/Close Shift Manager at Wendy's, you will play a crucial leadership role within the restaurant by supervising, coordinating, and delegating the opening and closing responsibilities and procedures. You will be instrumental in ensuring timely and efficient operations throughout the shifts, maintaining strict compliance with cleanliness, food safety standards, and line preparation. This role involves not only managing daily operational tasks but also creating a productive, safe, and friendly work environment that supports employee growth and teamwork. As a leader, you will mentor and develop crew members and Team Trainers, fostering a culture of continuous improvement and excellence. You will partner with other restaurant managers to identify opportunities for improving operational efficiencies and maximizing the restaurant's profitability. The position demands a proactive approach to managing shifts, labor, and customer service, ensuring all protocols and standards are met or exceeded. Overall, this role offers an excellent opportunity for individuals who are passionate about leadership in the fast-food industry and seek to grow their career within a well-established and reputable brand like Wendy's.

Job Requirements

High school diploma or GED
must be 18 years of age
must be able to pass criminal background check and drug screening
one or more years of restaurant experience preferred
ability to multi-task while maintaining composure and give sound advice and direction
must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot or cold temperatures
must be able to stand for prolonged periods of time
ability and willingness to wear a headset
physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
may be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
must have or be willing to obtain ServSafe certification

Job Qualifications

High school diploma or GED
one or more years of restaurant experience preferred
ability to multi-task while maintaining composure and give sound advice and direction
must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot or cold temperatures
must be able to stand for prolonged periods of time
ability and willingness to wear a headset
physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
must have or be willing to obtain ServSafe certification

Job Duties

Training, monitoring and reinforcing food safety procedures to crew members
acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash drawers throughout the shift, and verifying safe cash at open, close and shift change
acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan when necessary
performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc.
supervising crew members and Team Trainers in a way that maximizes retention
working with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
helping execute appropriate shift-specific procedures according to the Daily Operations Plan
assisting the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
following up and ensuring resolution of issues indicated in Voice of the Customer reports
assisting restaurant management team in labor management by monitoring and running employee breaks, tracking shift labor and making adjustments as necessary
assisting the restaurant management team in controlling food costs by tracking waste and completing daily shift inventory counts
executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members