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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health benefits
Pet insurance
Commuter Benefits
Flexible spending account
Health savings account
401(k) Plan
Paid Time Off
Performance bonus
Stock options
Housing
Travel perk
Job Description
Landing is a leading company in the flexible living sector, having built the largest flexible living network in the United States since its inception in 2019. Operating in over 35 markets with thousands of apartments, Landing provides a hassle-free living experience with no deposits required, catering to the evolving needs of modern residents. The company prides itself on its rapid growth and dynamic environment, reflecting a fast-paced industry where priorities frequently shift, requiring employees to adapt swiftly and efficiently. Known for creating seamless living experiences, Landing leverages technology and customer-centric approaches to redefine how people find and enjoy temporary housing... Show More
Job Requirements
- Must live and work onsite at the property
- Background in hotel operations or short-term rental management
- Experience managing a property or operation with real autonomy
- Strong organizational skills and follow through
- Ability to effectively prioritize urgent tasks
- Comfortable with working in an ambiguous growth-stage company environment
- Flexibility to work outside traditional business hours including evenings, weekends, and holidays
Job Qualifications
- Experience in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality
- Proven ability to run a property, market, or operation autonomously
- Strong organizational and follow-through skills
- Ability to triage and prioritize under pressure
- Comfortable working in ambiguous and fast-paced environments
- Effective decision-making with incomplete information
- Excellent communication and interpersonal skills
Job Duties
- Manage reservations across direct and OTA channels including Landing bookings, Airbnb, and Booking.com
- Oversee member experience from booking through checkout including ticket resolutions and escalations
- Maintain strong property and housekeeping partner relationships
- Monitor and report market KPIs such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), cleaning quality, and growth
- Coordinate reservation logistics and escalate maintenance issues with property management teams
- Manage onboarding, installation, and launching of units at property
- Live onsite and provide immediate issue resolution and guest support
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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