Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $80,168.40
Work Schedule
On-call
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid parental leave
401k
Tuition Reimbursement
Paid Time Off
Year end holiday closure
Job Description
Maritz is an industry-leading company dedicated to inspiring people to perform at their best through innovative experiences, incentives, and recognition programs. For decades, Maritz has built a strong reputation rooted in human connection and collaboration, fostering a culture where people and their potential are considered the greatest assets. This human-first approach extends beyond client engagements to nurture teams that genuinely care for each other and work collaboratively. The company emphasizes employee well-being and flexibility, creating a supportive work environment where nearly 90% of employees report feeling appreciated and having the needed flexibility to balance work and personal life. Maritz’s passion for excellence and genuine care for its workforce creates an empowering workplace culture. We are currently seeking an Event Service Specialist (ESS) responsible for delivering outstanding client and guest experiences through superior customer service during onsite event operations.
The Event Service Specialist role is vital in ensuring seamless event execution as the primary onsite contact for meetings and events. This position involves close collaboration with internal teams and external partners, such as catering, AV, security, transportation, and other service providers, to manage logistics and client needs in real time. You will coordinate various aspects of events, including transportation, registration, hospitality, food and beverage, activities, business meetings, technology, and executive or VIP handling. Supporting onsite problem-solving, staffing assistance, crisis management, and clear communication with clients are key components of this role. This position demands a proactive, detail-oriented professional capable of thriving in fast-paced, dynamic environments to deliver exceptional and memorable event experiences that exceed client expectations. The position is onsite with minimal travel based on event needs and offers a competitive salary of $80,168.40. Join Maritz to be part of a company that values human connection as the foundation for success and offers a flexible and supportive work environment where employees can thrive.
The Event Service Specialist role is vital in ensuring seamless event execution as the primary onsite contact for meetings and events. This position involves close collaboration with internal teams and external partners, such as catering, AV, security, transportation, and other service providers, to manage logistics and client needs in real time. You will coordinate various aspects of events, including transportation, registration, hospitality, food and beverage, activities, business meetings, technology, and executive or VIP handling. Supporting onsite problem-solving, staffing assistance, crisis management, and clear communication with clients are key components of this role. This position demands a proactive, detail-oriented professional capable of thriving in fast-paced, dynamic environments to deliver exceptional and memorable event experiences that exceed client expectations. The position is onsite with minimal travel based on event needs and offers a competitive salary of $80,168.40. Join Maritz to be part of a company that values human connection as the foundation for success and offers a flexible and supportive work environment where employees can thrive.
Job Requirements
- Bachelor's degree or equivalent experience
- 0-2 years of experience in the meeting/event industry or a related field
- Strong communication skills
- Teamwork and leadership skills
- Ability to learn new technologies
- Proficiency with G Suite and Microsoft Office tools
- Ability to thrive in a fast-paced, changing environment
- Ability to meet physical demands including extended standing and lifting
Job Qualifications
- Bachelor's degree or equivalent experience
- 0-2 years of experience in the meeting/event industry or a related field
- Strong communication, teamwork, and leadership skills
- Ability to learn new technologies and work across multiple systems
- Proficiency with G Suite and Microsoft Office tools
- Ability to thrive in a fast-paced, changing environment
- Ability to meet the physical demands of the role, including extended standing and lifting
- Experience leading or directing teams
- Prior experience supporting onsite or client-facing events
Job Duties
- Act as the primary onsite contact for events, partnering with catering, AV, security, transportation, and other service teams to ensure successful execution
- Provide day-of-event support, including being onsite or on-call, running product demonstrations or training others, and completing event documentation such as surveys and photos
- Conduct staff meetings, event space walkthroughs, and briefings as needed
- Manage all onsite logistics within assigned focus areas including transportation, registration, rooms, hospitality desk, food and beverage, activities, business meetings, technology, and executive/VIP handling
- Support onsite problem solving, assist with staffing needs, and implement crisis management procedures when required
- Serve as liaison to the client during onsite execution, ensuring expectations, scope changes, and deliverables are clearly communicated
- Collaborate with event teams to define solutions and continuously improve the overall client and guest experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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