Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Benefits
Medical insurance
Vision Insurance
Dental Insurance
401k
Disability insurance
Flexible spending account
Health savings account
vacation
Paid Time Off
Job Description
Superior Ambulance Service, established in 1959, is a well-respected and leading provider of emergency medical services in the Midwest. Starting with a single ambulance, the company has grown substantially over the decades and is now recognized as the largest independent, locally owned, and operated EMS provider across several states including Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior Ambulance Service employs over 3,500 licensed EMTs, paramedics, and nurses, and operates a sizable fleet of more than 800 ambulances. Their scope of services extends beyond traditional ambulance transport to critical care, helicopter, and fixed-wing emergency medical transportation, demonstrating their commitment to comprehensive... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a medical or customer service role preferred
- Ability to communicate effectively with hospital staff and emergency personnel
- Strong organizational and multitasking skills
- Ability to work full-time
- Must obtain EMD certification within 1 year of employment
- Ability to handle high-stress situations calmly and professionally
- Proficiency in typing at 30 wpm or higher
- Willingness to adapt to changing policies and procedures
Job Qualifications
- Pleasant professional phone manner
- Detail oriented
- Typing skills of 30 wpm or better
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognize when to apply them
- Medical background a plus
- EMD certification will be required within 1 year of employment
Job Duties
- Answer and arrange transportation both emergent and non-emergent including determining level of care required
- View pre-scheduled calls and make necessary adjustments with hospital staff and dispatch
- Prioritize transports to fulfill the hospital needs including specialty and critical care transports as well as flight requests
- Provide accurate and appropriate estimated time of arrivals
- Make rounds on the floors
- Attend hospital huddles
- Assist in organizing patient belongings and patient paperwork for transport
- Assist in making sure crews arrive to the patients in a timely manner
- Assist Superior Ambulance billing department with PCS and insurance requests
- Provide information and assistance regarding billing procedures
- Establish relationships with hospital staff
- Develop effective solutions for customer service issues
- Communicate effectively both written and verbal
- Possess critical thinking skills
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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