Online Sales Concierge

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k)

Employee stock purchase plan

Flex Spending Accounts

Life insurance

Disability insurance

vacation

Sick

Personal time

company holidays

Multiple voluntary benefits

Job Description

D.R. Horton, Inc., established in 1978, stands as the largest homebuilder in the United States and is publicly traded on the New York Stock Exchange. This reputable company specializes in the construction and sale of high-quality homes, primarily targeting the entry-level and first-time move-up markets. D.R. Horton has expanded its services beyond homebuilding by offering mortgage financing and title services through its subsidiaries, providing a comprehensive home buying experience for customers. You can learn more about the company by visiting the official website at www.drhorton.com.

Currently, D.R. Horton, Inc. is seeking an enthusiastic and skilled Online Sales Concierge ... Show More

Job Requirements

Must hold Florida Real Estate License
Bilingual (English/Spanish)
One to three years of related experience and/or training
Strong customer service skills
Strong organizational and follow-through skills
Possess exceptional interpersonal, written, and verbal communication skills
Ability to apply common sense understanding to carry out instructions furnished in written and oral form or via DRH applications
Proficiency with MS Office and Outlook
Ability to sit for majority of 8-hour workday
use hands and fingers to handle or feel
reach with hands and arms
talk and hear
Specific vision abilities required by this job include close vision and peripheral vision
The noise level is generally moderate

Job Qualifications

Must hold Florida Real Estate License
Bilingual (English/Spanish)
One to three years of related experience and/or training
Strong customer service skills
Strong organizational and follow-through skills
Possess exceptional interpersonal, written, and verbal communication skills
Ability to apply common sense understanding to carry out instructions furnished in written and oral form or via DRH applications
Proficiency with MS Office and Outlook
Ability to sit for majority of 8-hour workday
use hands and fingers to handle or feel
reach with hands and arms
talk and hear
Specific vision abilities required by this job include close vision and peripheral vision
The noise level is generally moderate

Job Duties

Manage and respond to all incoming internet leads generated through the company website, call-tracking system, and outsourced marketing using phone, email, and text communication
Qualify inbound leads and convert prospects into on-site appointments for the sales team
Provide incoming call coverage for Divisions by accurately collecting customer information and transferring qualified leads to the Division Online Sales Concierge
Deliver a consistently positive and professional customer experience through clear, engaging dialogue and timely outreach
Execute effective follow-up on new and aged leads to maximize conversion opportunities
Accurately enter, maintain, and update customer information within the customer management (CRM) database
Apply strong qualification and discovery skills to identify genuine prospects with the potential of becoming sales opportunities
Conduct all business in a professional and ethical manner to serve customers and enhance the goodwill and profit of the company
Ability to provide coverage outside of standard business hours, including second shift
Ability to work overtime
Regular and reliable attendance

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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