Online Sales Concierge

D.R. Horton, Inc., recognized as the largest homebuilder in the United States, has been a prominent player in the residential construction industry since its founding in 1978. As a publicly traded company listed on the New York Stock Exchange, D.R. Horton has established a strong footprint in the market by focusing on the construction and sale of high-quality homes tailored primarily to entry-level buyers and those seeking to move up to their next home. The company’s commitment to delivering value through innovative designs, quality craftsmanship, and excellent customer service has helped it maintain its leadership position for several decades. Beyond homebuilding, D.R. Horton offers integrated mortgage financing and title services through its subsidiaries, providing a seamless experience for homebuyers from the initial purchase to closing.

D.R. Horton's reputation is built on a foundation of quality, integrity, and customer satisfaction. The company’s extensive portfolio features carefully designed communities that cater to diverse lifestyles and needs, with a focus on affordability and functionality. Having a significant presence nationwide, the company continues to grow by leveraging strong market knowledge and responsiveness to evolving consumer demands.

The role of Online Sales Concierge at D.R. Horton represents a fantastic opportunity for a motivated individual to join a Fortune 500 company known for its winning culture and commitment to employee success. This role is pivotal in driving the conversion of internet leads into onsite customer visits and ultimately sales. The Online Sales Concierge acts as the first point of contact for potential homebuyers reaching out via the company’s website or through outsourced lead sources. This position demands excellent communication skills, attention to detail, and the ability to manage multiple communication channels effectively including live chat, phone, and email.

Key responsibilities include managing all incoming internet leads, ensuring a positive and professional experience for potential customers, and converting qualified leads into concrete sales appointments with onsite sales representatives. The concierge is also responsible for maintaining updated information in a customer management database, exercising proper qualification techniques to identify leads with genuine sales potential, and producing detailed monthly reports related to sales performance and marketing analytics. This data supports strategic decisions and ongoing efforts to maximize lead conversion rates.

The Online Sales Concierge is expected to stay well-informed about current community offerings, home products, floor plans, and amenities to provide accurate and helpful information to prospective buyers. Additionally, responsibilities include generating new customer opportunities through proactive prospecting methods and effectively managing marketing communication efforts such as mass mailings. A strong professional ethic, an ability to work overtime as needed, and a team-oriented mindset are essential qualities for success in this role.

D.R. Horton invests in its people by offering comprehensive benefits designed to support employee well-being and career growth. Joining the team means working in a dynamic, fast-paced environment geared towards continuous improvement and success. If you are passionate about providing exceptional customer experiences and have a flair for sales and communication, this opportunity with D.R. Horton as an Online Sales Concierge offers a challenging and rewarding career path within America’s leading homebuilder.