Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k)
Employee stock purchase plan
Flex Spending Accounts
Life & Disability Insurance
vacation
Sick
Personal time
company holidays
Multiple voluntary and company provided benefits
Job Description
D.R. Horton, Inc., established in 1978, is the largest homebuilder in the United States and is publicly traded on the New York Stock Exchange. Renowned for its commitment to quality and customer satisfaction, D.R. Horton specializes in the construction and sale of high-quality homes primarily targeting the entry-level and first-time move-up markets. Through its subsidiaries, the company also offers mortgage financing and title services, providing a comprehensive home buying experience to customers. The company’s long-standing reputation and extensive reach make it a leader in the residential construction industry, known for innovation, reliability, and community development. For more information about the company and its offerings, please visit their official website at www.drhorton.com.
D.R. Horton is currently seeking a dedicated Online Sales Concierge to join their team in Louisville, KY, in the home building organization. This is a full-time sales position focused on converting internet leads into onsite visits and sales. The role is integral to bridging the digital and in-person sales processes, ensuring potential homebuyers have a positive experience from initial contact through to appointment setting and beyond. The Online Sales Concierge manages incoming internet leads from the company’s website and various outsourced sources, effectively qualifying prospects and converting them into appointments with onsite sales representatives.
This role requires exceptional communication skills, both written and verbal, as the Online Sales Concierge interacts with potential customers via online chat, phone, and email. They are responsible for entering and maintaining accurate customer data in management databases, performing analytical tasks such as monthly sales and marketing report generation, and monitoring website traffic and lead sources. Maintaining up-to-date knowledge of communities, product offerings, plans, and amenities is essential to provide accurate information and support.
The ideal candidate will possess strong organizational skills, the ability to manage multiple responsibilities, and work as part of a team. Attention to detail and the ability to apply common sense in processing instructions and managing customer interactions are critical. Proficiency with Microsoft Office and email systems is also required. Candidates should be prepared to work overtime as necessary. Preferred qualifications include licensing that varies by state, supporting compliance and operational standards.
Joining D.R. Horton means becoming part of a Fortune 500 company that values employee growth, teamwork, and success. The company offers competitive benefits, including medical, dental, and vision insurance, 401(k) plans, employee stock purchase programs, flexible spending accounts, life and disability insurance, and various types of paid time off. This role offers the opportunity to contribute to one of America’s leading homebuilders and build a rewarding career with a company that invests in its people and communities.
D.R. Horton is currently seeking a dedicated Online Sales Concierge to join their team in Louisville, KY, in the home building organization. This is a full-time sales position focused on converting internet leads into onsite visits and sales. The role is integral to bridging the digital and in-person sales processes, ensuring potential homebuyers have a positive experience from initial contact through to appointment setting and beyond. The Online Sales Concierge manages incoming internet leads from the company’s website and various outsourced sources, effectively qualifying prospects and converting them into appointments with onsite sales representatives.
This role requires exceptional communication skills, both written and verbal, as the Online Sales Concierge interacts with potential customers via online chat, phone, and email. They are responsible for entering and maintaining accurate customer data in management databases, performing analytical tasks such as monthly sales and marketing report generation, and monitoring website traffic and lead sources. Maintaining up-to-date knowledge of communities, product offerings, plans, and amenities is essential to provide accurate information and support.
The ideal candidate will possess strong organizational skills, the ability to manage multiple responsibilities, and work as part of a team. Attention to detail and the ability to apply common sense in processing instructions and managing customer interactions are critical. Proficiency with Microsoft Office and email systems is also required. Candidates should be prepared to work overtime as necessary. Preferred qualifications include licensing that varies by state, supporting compliance and operational standards.
Joining D.R. Horton means becoming part of a Fortune 500 company that values employee growth, teamwork, and success. The company offers competitive benefits, including medical, dental, and vision insurance, 401(k) plans, employee stock purchase programs, flexible spending accounts, life and disability insurance, and various types of paid time off. This role offers the opportunity to contribute to one of America’s leading homebuilders and build a rewarding career with a company that invests in its people and communities.
Job Requirements
- High school diploma or general education degree (GED)
- one to three years of related experience and/or training
- Superb interpersonal, written and verbal communication skills
- Ability to work well within a team
- Provide attention to detail and manage multiple responsibilities
- Strong organizational and follow-through skills
- Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
- Proficiency with MS Office and email
Job Qualifications
- High school diploma or general education degree (GED)
- one to three years of related experience and/or training
- Superb interpersonal, written and verbal communication skills
- Ability to work well within a team
- Provide attention to detail and manage multiple responsibilities
- Strong organizational and follow-through skills
- Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
- Proficiency with MS Office and email
Job Duties
- Manage all incoming internet leads from company website and outsourced companies
- Ensure a positive experience to all potential customers whether online, live chat or by phone
- Convert qualified leads into office appointments with onsite Sales Representatives
- Enter and update information in a customer management database
- Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
- Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
- Generate a monthly analysis of divisional website traffic, hits, source, etc.
- Maintain current knowledge of communities, product, plans and amenities
- Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
- Coordinate mass mailing lists and the mailing of materials to prospective clients
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work overtime
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
