Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.90 - $25.11
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Training and Development
Job Description
This opportunity is offered by a well-established grocery retail company known for pioneering quality online grocery shopping experiences. The company has embraced the evolving needs of modern consumers by integrating a seamless online ordering system complemented by efficient in-store pick-up services. It operates in a fast-paced, customer-centric environment where freshness, quality, and exceptional service define the shopping experience. The organization values respect, honesty, integrity, diversity, inclusion, and safety as its core principles. These values are deeply embedded into every aspect of the employee-customer interaction, reflecting the company’s commitment to not only meet but exceed customer expectations.
The Online Grocery Pick-Up Clerk role is a vital position within the company’s e-commerce team, focusing on delivering a superior service that enhances the customer's convenience and satisfaction from start to finish. This position is primarily responsible for selecting and gathering ordered products efficiently while paying close attention to freshness and quality standards. The role requires assembling customers' online grocery orders, processing payments and coupons through the POS system, and delivering orders directly to customers' vehicles at the store. The clerk also ensures that all products are scanned and bagged according to established guidelines and that any substitutions due to out-of-stock items are communicated clearly to customers.
Working as an In-Store Grocery Shopper, this role demands high levels of organization, accuracy, and interpersonal skills to ensure orders are complete and delivered in pristine condition. Employees are also expected to maintain cleanliness in staging areas and equipment, adhere strictly to food safety regulations, and comply with legal and company standards. The job offers an engaging work environment where the ability to handle multiple tasks under pressure while maintaining excellent customer service is essential. Furthermore, the role provides opportunities for team collaboration and personal development, such as assisting in training new e-commerce team members and participating in continuous improvement of operational efficiency. Overall, this position is ideal for individuals passionate about customer service, detail-oriented, and looking to contribute to an innovative retail grocery experience through digital transformation and hands-on work.
The Online Grocery Pick-Up Clerk role is a vital position within the company’s e-commerce team, focusing on delivering a superior service that enhances the customer's convenience and satisfaction from start to finish. This position is primarily responsible for selecting and gathering ordered products efficiently while paying close attention to freshness and quality standards. The role requires assembling customers' online grocery orders, processing payments and coupons through the POS system, and delivering orders directly to customers' vehicles at the store. The clerk also ensures that all products are scanned and bagged according to established guidelines and that any substitutions due to out-of-stock items are communicated clearly to customers.
Working as an In-Store Grocery Shopper, this role demands high levels of organization, accuracy, and interpersonal skills to ensure orders are complete and delivered in pristine condition. Employees are also expected to maintain cleanliness in staging areas and equipment, adhere strictly to food safety regulations, and comply with legal and company standards. The job offers an engaging work environment where the ability to handle multiple tasks under pressure while maintaining excellent customer service is essential. Furthermore, the role provides opportunities for team collaboration and personal development, such as assisting in training new e-commerce team members and participating in continuous improvement of operational efficiency. Overall, this position is ideal for individuals passionate about customer service, detail-oriented, and looking to contribute to an innovative retail grocery experience through digital transformation and hands-on work.
Job Requirements
- High school diploma or equivalent preferred
- Ability to work flexible hours including weekends
- Physical ability to lift and carry groceries up to 50 pounds
- Strong attention to detail and organizational skills
- Friendly and professional demeanor
- Ability to manage time effectively
- Basic computer skills for POS and communication devices
Job Qualifications
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills such as counting, addition, and subtraction
- Excellent oral and written communication skills
- Experience as a personal shopper or in a production oriented or warehouse environment is preferred
- Experience in stocking shelves or as a cashier is desirable
Job Duties
- Select and gather products for customers' online orders with attention to freshness and quality
- Assemble customers' online orders efficiently
- Process coupons and payments accurately through the POS system
- Deliver and load orders into customers' cars upon arrival
- Scan and bag orders following all bagging standards
- Communicate any substitutions or order exceptions to customers at pick-up
- Adhere to food safety procedures and company guidelines
- Maintain cleanliness and organization of staging areas and equipment
- Report pricing, scanning, and item location discrepancies
- Inspect equipment and notify management of repairs needed
- Perform required opening and closing procedures
- Assist in training new e-commerce team members
- Manage conflict reasonably and cooperatively in a high-paced environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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