Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $19.40 - $25.11
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career development opportunities
Job Description
The hiring establishment is a leading grocery retailer offering online shopping and curbside pickup services to provide customers with a convenient and efficient way to shop for their groceries. With a strong commitment to quality, freshness, and customer satisfaction, the company has cultivated a loyal customer base by integrating technology with personalized service. This role is essential in maintaining the smooth operation of the online grocery shopping experience, ensuring that customer's orders are accurately selected, packaged, and delivered with care.
This position is for an Online Grocery Pick-Up Clerk, also functioning as an In-Store Grocery Shopper. The role primarily involves selecting and gathering products for customers' online orders, paying close attention to freshness and quality while optimizing the efficiency of the shopping process. This position requires assembling orders, processing coupon codes and payments, and assisting customers with loading their groceries at the designated pickup area. In addition to order fulfillment, the role emphasizes excellent customer service, making every interaction positive so that customers are encouraged to return for future online shopping.
The Online Grocery Pick-Up Clerk must demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety in all aspects of their work. Their responsibilities include following local, state, and federal food safety regulations, adhering to company guidelines, and maintaining cleanliness in staging areas and equipment. Communication is vital, as team members must inform customers of any substitutions or issues with their orders and respond professionally through various communication methods including portable phones.
This role is ideal for individuals who enjoy a fast-paced, dynamic work environment and are detail-oriented with strong organizational skills. It calls for someone who can work independently as well as collaboratively with the e-commerce team to meet or exceed productivity standards. Additionally, the Online Grocery Pick-Up Clerk is tasked with training new team members and helping to maintain equipment functionality by reporting any maintenance needs. A positive attitude and a customer-first mindset are crucial to succeed and enhance the online shopping experience.
Employment type and salary specifics are typically provided upon application and may vary by location but this position typically involves part-time or full-time work with competitive hourly wages and opportunities for employee benefits. Overall, this role offers a vital connection between online grocery technology and personalized customer service, making it a rewarding opportunity for those interested in retail and customer-facing positions.
This position is for an Online Grocery Pick-Up Clerk, also functioning as an In-Store Grocery Shopper. The role primarily involves selecting and gathering products for customers' online orders, paying close attention to freshness and quality while optimizing the efficiency of the shopping process. This position requires assembling orders, processing coupon codes and payments, and assisting customers with loading their groceries at the designated pickup area. In addition to order fulfillment, the role emphasizes excellent customer service, making every interaction positive so that customers are encouraged to return for future online shopping.
The Online Grocery Pick-Up Clerk must demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety in all aspects of their work. Their responsibilities include following local, state, and federal food safety regulations, adhering to company guidelines, and maintaining cleanliness in staging areas and equipment. Communication is vital, as team members must inform customers of any substitutions or issues with their orders and respond professionally through various communication methods including portable phones.
This role is ideal for individuals who enjoy a fast-paced, dynamic work environment and are detail-oriented with strong organizational skills. It calls for someone who can work independently as well as collaboratively with the e-commerce team to meet or exceed productivity standards. Additionally, the Online Grocery Pick-Up Clerk is tasked with training new team members and helping to maintain equipment functionality by reporting any maintenance needs. A positive attitude and a customer-first mindset are crucial to succeed and enhance the online shopping experience.
Employment type and salary specifics are typically provided upon application and may vary by location but this position typically involves part-time or full-time work with competitive hourly wages and opportunities for employee benefits. Overall, this role offers a vital connection between online grocery technology and personalized customer service, making it a rewarding opportunity for those interested in retail and customer-facing positions.
Job Requirements
- High school diploma or equivalent
- ability to work without supervision
- ability to read shelf tags
- basic math skills including counting, addition, and subtraction
- excellent communication skills
- prior experience in related roles preferred
- physical ability to stand and walk for extended periods
- ability to work in a fast-paced environment
Job Qualifications
- Ability to work without supervision
- ability to read shelf tags
- basic math skills including counting, addition, and subtraction
- excellent oral and written communication skills
- experience as a personal shopper or in a production-oriented or warehouse environment
- experience stocking shelves
- cashier experience
Job Duties
- Select and gather products for customers' on-line orders with attention to freshness and quality
- assemble customers' on-line orders
- process coupons and payment
- deliver and load orders to cars when customers arrive for pick up
- scan and bag orders while following bagging standards
- communicate substitutions or exceptions to customers
- meet and exceed customer expectations for shopping ease, variety, freshness, and cleanliness
- adhere to food safety procedures and company guidelines
- receive customers' orders and store products in optimal temperature zones
- read and follow directions in note section
- ensure quality and freshness of all items chosen
- communicate with customers via portable phone and respond timely
- retrieve each customer's order from staging locations and ensure accuracy
- provide a positive customer service experience
- process orders through point-of-sale system
- follow policies for substitutions in out-of-stock situations
- maintain organization and cleanliness of staging areas
- report discrepancies and equipment needs to supervisor
- perform opening and closing procedures
- assist in training new e-Commerce team members
- meet or exceed productivity standards
- work cooperatively in high-paced environment
- manage conflict reasonably and cooperatively
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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