Fry's Food Stores logo

Online Grocery Pick-Up Clerk

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Paid Time Off
Holiday pay
sick pay
Employee assistance program
Financial Coaching
associate discounts
Tuition Reimbursement
training programs
Career growth opportunities

Job Description

Fry's Food Stores, based in Arizona, is a well-established grocery retail chain that has been proudly serving the local community since its merger with The Kroger Company in 1983. With over 120 stores throughout Arizona, Fry's operates as a subsidiary of Kroger, one of the largest supermarket chains in the United States. The company takes pride in fostering a diverse and inclusive work environment where employees are united by a shared passion for food and customer service. Fry's mission is to 'Feed the Human Spirit' by delivering excellent shopping experiences supported by innovative practices and a commitment to quality, freshness, and customer satisfaction. As part of Kroger’s family of companies, Fry's provides numerous resources and benefits to support employee well-being, growth, and career development. This corporate backing allows Fry’s to maintain a high standard of service while nurturing employee potential and engagement.

The role of Online Grocery Pick-Up Clerk at Fry's Food Stores is vital in delivering an exceptional customer experience for online grocery shoppers. This position involves selecting and assembling customers’ online orders with great attention to product freshness and quality, ensuring that every order meets Fry’s high standards. Employees in this role are tasked with processing coupons and payments and assisting customers by loading their orders into their vehicles upon arrival at the store. Online Grocery Pick-Up Clerks play a direct role in maintaining positive relationships with customers by demonstrating core company values such as respect, honesty, integrity, diversity, inclusion, and safety. This position is ideal for individuals who enjoy working in a fast-paced environment, are enthusiastic about customer service, and are motivated to learn and grow within a well-established company.

Working as an Online Grocery Pick-Up Clerk at Fry's offers a meaningful opportunity to be part of an innovative e-commerce team supporting a growing market segment in grocery retail. The role requires excellent communication skills, basic math proficiency, and the ability to work independently with minimal supervision. Clerks will be trained to use in-store technology systems like the point of sale (POS) for order processing and to follow company policies related to food safety, quality control, and customer interaction. Fry's also recognizes the importance of employee well-being by offering flexible scheduling with paid time off, comprehensive healthcare options, tuition reimbursement, and programs aimed at emotional and financial support. This investment in employee success underscores Fry's commitment to creating a workplace culture where people matter and career aspirations are nurtured.

In summary, joining Fry's Food Stores as an Online Grocery Pick-Up Clerk means becoming part of a respected regional grocery leader that is backed by a national brand. The role emphasizes customer service excellence, operational efficiency, and adherence to high standards. With opportunities for growth and access to extensive employee benefits, this job offers an attractive path for those seeking either a part-time position or a long-term career in retail grocery. Prospective candidates who value integrity, teamwork, and helping customers will find Fry's to be a rewarding and supportive workplace.

Job Requirements

  • Ability to work without supervision
  • ability to read shelf tags
  • basic math skills including counting, addition, and subtraction
  • excellent oral and written communication skills

Job Qualifications

  • Ability to work without supervision
  • excellent oral and written communication skills
  • basic math skills including counting, addition, and subtraction
  • ability to read shelf tags
  • experience as a personal shopper, cashier, or in production/warehouse environment preferred
  • strong customer service orientation
  • ability to work cooperatively in a fast-paced environment
  • ability to manage conflict reasonably and calmly

Job Duties

  • Select and gather products for customers' online orders with attention to freshness and quality
  • assemble customers' online orders accurately
  • process coupons and payment using the POS system
  • deliver and load orders into customers' cars upon arrival
  • communicate any substitutions or exceptions to customers at time of pick-up
  • scan and bag orders following bagging standards
  • maintain organization and cleanliness of staging areas and equipment
  • report any pricing, scanning, item location discrepancies, and equipment issues to supervisors
  • perform opening and closing procedures
  • assist in training new e-commerce team members
  • provide a positive customer service experience to encourage repeat online shopping
  • adhere to food safety procedures and company guidelines
  • manage conflict in a cooperative manner
  • act with honesty and integrity regarding customer and business information
  • follow directions and seek assistance when necessary

Job Criteria

Experience

Entry Level (1-2 years)


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