Online Grocery Pick-Up Clerk

Arlington Heights, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $16.65 - $17.65

Work Schedule

Flexible

Benefits

Prescription drug insurance

Paid holidays

Dental Insurance

Health Insurance

Employee assistance program

Tuition Reimbursement

Paid Time Off

Paid sick time

Vision Insurance

Job Description

Mariano's is a well-established grocery retailer based in Illinois that has become an integral part of the Chicago Metro area's food landscape. Since its merger with The Kroger Company in 2015, Mariano's has been dedicated to serving its customers through over 40 conveniently located stores. As a proud member of the Kroger family of companies, Mariano's carries the legacy of one of America's largest supermarket chains, combining traditional values with modern innovation. The company prides itself on inclusivity, diversity, and sustainability, offering customers exceptional quality and service while maintaining a strong commitment to the communities it serves. Mariano's is not just a grocery store but a community hub where food enthusiasts and everyday shoppers alike find everything they need to 'Feed the Human Spirit.' This inviting environment fosters growth, learning, and career advancement for all team members, ranging from part-time opportunities to full-time careers.

The role of Online Grocery Pick-Up Clerk at Mariano's is a customer-centric, dynamic position that plays a critical part in ensuring a seamless online shopping experience. This position involves selecting and gathering products for customers’ online orders with meticulous attention to freshness and quality. The Online Grocery Pick-Up Clerk works efficiently to assemble orders, process payments and coupons, and deliver products to customers in a friendly and professional manner when they arrive at the store for pick-up. Being the face of Mariano's during this customer interaction, the clerk is responsible for providing positive service experiences that encourage repeat business and enhance customer loyalty. This role supports Mariano’s core values, which include respect, honesty, integrity, diversity, inclusion, and safety, and emphasizes the importance of teamwork in a high-paced environment. With flexible scheduling options and potential for career growth, this position suits individuals passionate about food service, customer care, and contributing to a thriving company culture. Comprehensive benefits are provided to support associates’ physical, emotional, and financial well-being, reinforcing Mariano's commitment to nurturing its employees' futures. The Online Grocery Pick-Up Clerk position is not only about picking products; it’s about delivering satisfaction and building connections within the community Mariano's proudly serves.

Job Requirements

Ability to work without supervision
Ability to read shelf tags
Basic math skills including counting, addition, and subtraction
Excellent oral and written communication skills
Experience in personal shopping, production environment, warehouse, stocking, or cashier role preferred
Ability to work cooperatively in a high-paced and sometimes stressful environment
Capability to manage conflict reasonably and cooperatively
Commitment to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary
Must be able to perform essential job functions with or without reasonable accommodation.

Job Qualifications

Ability to work without supervision
Ability to read shelf tags
Basic math skills including counting, addition, and subtraction
Excellent oral and written communication skills
Experience as a personal shopper or in a production-oriented, warehouse, stocking, or cashier role is desired
Strong attention to detail and ability to ensure product freshness and quality
Capable of working in a fast-paced and sometimes stressful environment
Ability to follow directions and seek assistance when necessary
Skilled in customer interaction and conflict management
Ability to operate point of sale (POS) systems
Commitment to upholding company core values of respect, honesty, integrity, diversity, inclusion, and safety.

Job Duties

Select and gather products for customers' online orders with attention to freshness and quality
Assemble customers' online orders accurately and efficiently
Process coupons and payments through the point of sale system
Deliver and load orders into customers' cars upon arrival
Communicate substitutions or exceptions to customer orders professionally
Scan and bag orders following all bagging standards
Maintain cleanliness and organization of staging areas and equipment
Report pricing, scanning, and item location discrepancies
Inspect and report equipment needing repair
Perform opening and closing procedures
Assist in training new e-Commerce team members
Meet or exceed productivity standards
Provide positive customer service that encourages return business
Follow all food safety procedures and company guidelines
Manage conflict in a reasonable and cooperative manner
Act with honesty and integrity regarding customer and business information
Provide support to individuals including minors, those with special needs, and older adults.