Online Grocery Pick-Up Clerk

Kroger, founded over a century ago from a small grocery store in Cincinnati, has grown to become the largest grocer in the United States, operating nearly 2,800 stores across 35 states under 28 different retail banners. Kroger prides itself on its diverse team and a shared mission to "Feed the Human Spirit" by creating excellent food experiences for customers and communities. With a history rich in innovation, Kroger continuously focuses on delivering value, quality, and care both to its customers and employees. The company culture emphasizes its core values of respect, honesty, integrity, diversity, inclusion, and safety, ensuring a supportive and collaborative work environment.

This role of Online Grocery Pick-Up Clerk, also referred to as In-Store Grocery Shopper, is essential to Kroger's e-commerce and customer satisfaction efforts. The primary responsibility is efficiently selecting and gathering products for customers' online orders with strict attention to freshness and quality, ensuring the highest standards are met. The position also involves assembling online orders, processing coupons and payments, and delivering the orders directly to customers' cars upon their arrival. The role demands excellent communication skills, as team members need to communicate any substitutions or exceptions during the pick-up process and deliver an outstanding customer service experience that encourages repeat online shopping.

Associates in this position are expected to demonstrate Kroger's core company values while fulfilling their job functions in a fast-paced, sometimes high-stress retail environment. The role requires careful adherence to food safety laws, store policies, and operational procedures, including maintaining cleanliness and organization of staging areas and equipment. Part of the position involves training new e-commerce team members and ensuring productivity standards are met or exceeded. Kroger offers comprehensive benefits designed to support associate well-being across physical, emotional, and financial dimensions, including healthcare coverage, flexible scheduling, paid time off, counseling services, valuable discounts, tuition reimbursements, and opportunities for professional growth through industry-leading training programs.