Online Grocery Pick-Up Clerk

Alvin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Prescription drug insurance

Paid holidays

Dental Insurance

Health Insurance

Employee assistance program

Tuition Reimbursement

Paid Time Off

Paid sick time

Vision Insurance

Job Description

Kroger, headquartered in Cincinnati, Ohio, has grown from a small grocery store into the largest grocer in the United States, operating nearly 2,800 stores across 35 states under 28 different names. As America’s grocer, Kroger prides itself on fostering diverse teams with a shared passion for food and people, focusing on a unifying mission: To Feed the Human Spirit. The company continues to innovate in grocery retail by creating exceptional experiences for customers and communities while supporting its employees with a strong culture of respect, honesty, integrity, diversity, inclusion, and safety. Kroger is dedicated to not just feeding customers but also building meaningful careers by providing an environment where people can thrive and grow professionally.

This job opportunity is for an Online Grocery Pick-Up Clerk who will work as an In-Store Grocery Shopper. The core responsibility of this role is to efficiently select and gather products for customers’ online orders with an emphasis on freshness and quality. This individual will assemble orders accurately, process coupons and payments, and assist with loading orders into customers’ vehicles during store pick-up. The role requires excellent communication skills to provide a positive customer service experience that encourages customers to continue using the online shopping platform. The Online Grocery Pick-Up Clerk plays an essential part in upholding Kroger’s core values while ensuring the accuracy and timeliness of online grocery orders. This position offers flexible scheduling for full- and part-time roles, attractive benefits including comprehensive healthcare coverage, paid time off, tuition reimbursement, and career growth opportunities through leadership and training programs. The Kollaboration between the Online Grocery Pick-Up Clerk and the team supports streamlined e-commerce operations, which have become increasingly vital in today's retail environment. The role demands attention to detail, adherence to food safety protocols, problem-solving skills for resolving order issues, and the ability to work efficiently in a fast-paced setting. Kroger invites motivated individuals who are caring, purpose-driven, and eager to learn to join their team and contribute to the future of grocery retailing while advancing their own careers.

Job Requirements

Ability to work without supervision
ability to read shelf tags
basic math skills including counting, addition, and subtraction
excellent oral and written communication skills

Job Qualifications

Ability to work without supervision
ability to read shelf tags
basic math skills including counting, addition, and subtraction
excellent oral and written communication skills
experience as a personal shopper or in production oriented or warehouse environment preferred
cashier experience preferred

Job Duties

Select and gather products for customers' on-line orders with attention to freshness and quality
assemble customers' on-line orders
process coupons and payment
deliver and load orders to cars when customers arrive for pick up
scan and bag orders following bagging standards
communicate substitutions or exceptions to customers at pick-up
meet or exceed customer expectations for shopping ease, variety, freshness, and cleanliness
adhere to food safety procedures, local, state, and federal laws
receive customers' orders from Order Selector and store products appropriately
communicate professionally with customers via portable phone
ensure order accuracy and load orders into customers' cars
provide positive customer service experience encouraging repeat online shopping
process orders through point of sale system
follow policies for substitutions in out-of-stock scenarios
maintain organization and cleanliness of staging areas and equipment
report discrepancies and equipment issues to supervisors
perform opening and closing procedures
assist in training new e-Commerce team members
meet or exceed productivity standards
work cooperatively in high paced and stressful environment
manage conflict reasonably and cooperatively
act honestly and with integrity regarding customer and business information
follow directions and seek assistance when needed
provide support to individuals with special needs, minors, and older adults
perform essential job functions with or without accommodation